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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I went to this dealership early January looking for a new Cadillac. I ended up not getting it. Rohrich kept all my personal information and took it amongst themselves to pre-approve me for a vehicle I wasn't even interested in. They then sent me a text after running my credit for it to ask if I was interested... Im not its about 10 years old. Got a letter from a bank stating I was approved for this car I didn't want. Please tell me why they ran my credit BEFORE ASKING ME?? Im getting ignored from the company. I think I need to get a lawyer involved because this is NOT OKAY.Business response
03/15/2023
I'm responding to the email from you regarding ******** **********. ******** *ad come into our dealership, Rohrich Cadillac on January 3, 2023. She was first interested in a 2023 Cadillac CT5. Ken G******** the salesman that was working with her, had showed her the vehicle that she was inquiring about. ******** liked it and wanted to take the next step by completing a credit application. She had completed and signed it while in front of Kevin H*** ( General Manager). ******** was not approved due to her low credit score. Mike R***** (Finance Manager) then had explained to her in Kevin H***** office that she could get approved for a used vehicle which would be a better fit based on her credit score and mentioned that she could select from a variety to choose from. ******** then showed interest in a 2014 Cadillac CTS but later decided not to purchase it because of the age of the vehicle.Many Thanks,
Linda B*****
Rohrich CadillacCustomer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******** **********Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spoke with a service Advisor on 9/18/21 informing her I left a message for Dave 9/17/21 to leave my automobile in the parking lot and I would have a tow truck pick it up. on 9/17/21 Dave never return my call. On 9/18/21 the service advisor informed me she would make sure the auto was in the parking lot. I had the Auto picked up and Towed to my residence, which I discovered my driver side panel under the steering wheel was off and another connecting panel was also disconnected. The hood of my auto was unlatched as well. I called for Dave and a manager on 9/20/21 to inform them of the situation, I left messages and asked the receptionist to have them contact me. Currently no response.Business response
09/21/2021
Good morning,
My name is Mark C**** and I am the Vice President of operations for the Rohrich Automotive Group. Please be aware that I just found out about the enclosed complaint this morning, 9/21 at approximately 8:30.
I plan on visiting our collision center this morning and once I investigate, I will call the client and have the issue resolved.
Thank you,
Mark C****
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Contact Information
2116 W Liberty Ave
Pittsburgh, PA 15226-1502
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.