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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been treated very unfairly from my previous employer I am supposed to receive the Rohrich Advantage just like every other customer and since I am no longer employed there and the management has a grudge I have been pushed aside with my service needs and they are discriminating against me with the loaner service etc. I would like to file a formal complaint about being treated this way and now it could potentially harm myself or others on the road. I have been calling about the issue for over a month and they are not resolving and giving me the hardest time to fix this issue. At this point there is a safety risk involved.Business response
08/21/2023
Customer has an appointment scheduled, with a loaner vehicle, to have this taken care of. The service advisor had made attempts to contact the customer.Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 17, 2023, my wife took our Toyota Rav4 into Rohrich for their free State Safety Inspection, part of their special Toyota Rohrich guarantee for those who buy cars from them. She left paying $998.82. She was there less than four hours. She was charged for five hours. Only by calling afterward did I discover that the charge is $159.95 an hour. In addition, we were charged $65.24 tax. Since parts were only $177.97, it looks like Rohrich charges tax on labor – something I never hear of before! My conclusion. Rohrich gets you inside their door with the scam of a free State Safety Inspection and then uses that to give you all kinds of service and repair that costs you an arm and a leg. They rotated my tires that I bought a year ago. I don’t think that was necessary. So from now on I’ll pay for my state inspections with a honest repair shop that’s not going to take me to the cleaners. Customer # ******* Advisor whom I talked with: **** **** ***** *** **** ******* ***********Business response
08/21/2023
Labor is taxed in the state of PA (7% in Allegheny county) and has been for at least the last 30 years. Many of the repairs were menu priced items not based on time. Prior approval with an estimate was given before completing repairs. The tire rotation was requested when the appointment was made. Tires should be rotated every 5k miles for optimum life. There had been over 5k miles since the previous service visit.Initial Complaint
09/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car in for an oil change and got it back with damage on the one door. The service manager Christina told me the cameras weren’t even working that day so they have no proof but said they’ll go ahead and fix it since I have a picture of my car before I took it in. When I wanted to use a repair shop that’s closer to me they refused to pay for the damage. So now I’m stuck with my new car that has damage that Rohrich Toyota is refusing to pay to fix. I told them I’m very uncomfortable bringing my car back to them and I haven’t heard a word. This is the first time I’ve ever had a new car and I worked very hard for it and now I’m stuck with a big dent that even a simple dent guy can’t repair. Don’t waste your time here, even for the free oil changes and inspections. They might damage your car, never tell you about it and then refuse to pay to fix it.Business response
10/01/2021
Customer called several hours after leaving dealership stating that there is a dent on her drivers front door that was not there prior to her visit. I checked our cameras and was not able to determine if the dent was there or not prior to us working on it. I asked the customer if she could stop in for me to look at it- she could not. I then asked for pictures. Pictures were sent a few days later. Due to the location of the dent I do not know what here at the dealership could have caused this. However, since I could not deny nor confirm that this occurred here I offered to repair the dent in our Toyota Certified body shop and give her a loaner vehicle while the vehicle was being repaired. The customer then set an appointment to have the repair made. She did not show for her appointment then called and declined stating she did not want the dent repaired here.Customer response
10/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** ************
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Contact Information
2020 W Liberty Ave
Pittsburgh, PA 15226-1351
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.