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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was PROMISED by the kid who showed us the house that the house had AC, TURNS OUT IT DOESNT!!! We WOULD NOT have paid as much for the place had we known there was no AC. We were literally lied to.Business response
05/10/2024
** *********
First, thank you for bringing this to our attention. We always want to make sure our tenants are happy in their new homes. We appreciate the opportunity to address any concerns you may have.
Our team member has reached out to discuss options with you and has approved a credit towards the purchase of a window air conditioner unit.
If you need us again, please do not hesitate to reach out. We're here to help!
Best,
The Ironclad Property Services Team
Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
October 27th, 2023, me and ******* ****** moved into a house that we are renting through City Life Residential. We paid in total over $6,000 for this home. There has been multiple instances where we’ve found holes in walls and things that need fixing. When we finally decided to report some of our issues that we noticed in this home City Life Residential denied us any maintenance or help fixes the problems in the home. There’s 3 flights of stairs in this home and the stairs leading to the basement are cracked and caving in! In the basement we have unsupported flooring that is close the caving in if you even stand in there for too long. Also, due to all the holes in the walls and corners of the flooring we have found Mice in our home! When asked to be contacted about all these problems with the home Sarah the supervisor has dodged our calls and has refused to speak with us. All in all just TERRIBLE customer service ! The house is a hazard and I have a 9 month old son living in this home as well.Business response
11/15/2023
Our Chief Operating Officer talked with this tenant this morning. There was a misunderstanding in communication about maintenance requests. The tenant placed a number of maintenance requests. One of the requests, the tenant is responsible for fixing under the lease. The tenant misunderstood our maintenance team lead's explanation to mean we wouldn't correct all of the other issues, which we absolutely will do. In fact, we have a crew scheduled to be there tomorrow.
Robin M. H******
Chief Marketing OfficerInitial Complaint
07/02/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The property is a disaster. Unprofessional management, shoddy owners. It is in such poor shape the health department has, after 6 months of investigations and zero action from the owners, begun to find them for their negligence.Business response
07/03/2023
To Whom It May Concern,
Thank you for contacting us. Regarding this complaint, the building is a newly renovated building that also includes a new roof, gutters, and new porch roof installed in 2022 (costing more than $10,000) - I have copied link to the photos of two of the units for your reference.
We have worked with this resident for several years now - he was a previous resident at another building we managed, and agreed to relocate him to the newly renovated unit at this building in August 2021. We have communicated and addressed each and everyone maintenance request that was submitted, including requests that were submitted to the Health Department. Please see the attached screenshot of the Work Orders submitted by this resident.
As you can see from the screenshot, the most recent maintenance request we received (and completed was in January 2023. We did receive another service request on June 30th that our team is evaluating as we speak. We look forward to resoling this inaccurate complaint, and continuing to work with this resident.
1. *************************************************************************
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Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
- I was not able to sign up for the online portal. - I was not able to find a listing that accepts vouchers.Business response
06/27/2022
We spoke with the customer regarding this item. After gathering a better understanding as to what information and areas she was interested in, we created an account in our system and sent her an application to one of our units that accepts vouchers. We are currently awaiting her application to be submitted.
Evan A********
Customer response
06/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******* *******
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Contact Information
10 Bedford Sq
Pittsburgh, PA 15203-1146
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.