Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dorrance Publishing Company Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDorrance Publishing Company Inc

    Book Publishers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.18/5stars

    Average of 160 Customer Reviews

    Customer Complaints

    74 complaints closed in last 3 years

    29 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/27/1995

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Dorrance Publishing Company is a Book Publishing Service.

    Business Details

    Location of This Business
    585 Alpha Dr Ste 103, Pittsburgh, PA 15238-2911
    BBB File Opened:
    9/1/1989
    Years in Business:
    35
    Business Started:
    6/1/1989
    Accredited Since:
    10/27/1995
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rose Dog Books
    • Red Lead Press
    Business Management
    • Mrs. Jessica Stillwell, Service Manager
    Contact Information

    Principal

    • Mrs. Jessica Stillwell, Service Manager

    Customer Contact

    • Mrs. Jessica Stillwell, Service Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    74 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Dorrance publishing charge me $4500 to publish my book ***** *** ***** I signed up for the payment plan which has been completed months ago. My initial down payment was $1350.00 I have had all my illustrations sent through to Dorrance which was the final requirement they needed to complete the book. Since Feb 2024 I have not had a response, I have called left messages, I have emailed the numerous different contacts I have for them and some will get sent back as the contact may not work there), My husband called and left voice messages, we have had not had one response since the finalization of the book, as it should have been printed as of now. I have download a copy of the Contract, and Dorrance have not lived up to their end. I am requesting my Manuscript back, all my illustrations, THE FULL amount of $4500.oo , also a portion of the money I spent on illustrations by a designer in Australia of $1000.oo At the beginning of signing up with Dorrance Publishing, I was inundated will emails, calls, notices of contracts, how to make payments etc. A few in-between which now when I look back and read some seem to be generated emails responses. As of Feb 2024 radio silence . We have a very disabled son at home to who I wanted to write the book for, and not only has Dorrance Publishing taken money from us, the potential future royalties that could help with our families cost of supporting of son.
    Read More

    Customer Reviews

    160 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda F

    1 star

    06/20/2024

    This was the worst experience. My book was published, and it was riddled with errors after many edits. The book was printed, and I had six clients order from the Dorrance Bookstore. Each one responded to me that the book had repeated chapters and sentences. One of my clients received a book and it was my cover, but not my book inside. I have been humiliated and it made me look like a fool. The errors throughout the book were not my errors. I felt I should be compensated for the horrible service by getting back some of what I paid for this published book. It had to be pulled from the market and re-edited again. I started this process in 2022 and it's now its finally on the market. As soon as it's released, you are on your own. They will not compensate me for anything. It was an embarrassing and very expensive lesson.  Do not use this company if you are wanting to publish your book. They are horrific.

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.