ComplaintsforPrudential Realty Company
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Property Manager is never available for concerns. The building itself is falling apart and code enforcement is in here every other week due to complaints. I have emails dating back to over a month ago stating simple issues would be addressed but have yet to be. Rent has increased while the building continually has leaking ceilings and falling tiles. I pay my rent monthly and cannot even get someone to email me back or get things fixed. I feel as though we deserve a rent reduction and a refund due to all of the hassle we have faced trying to live comfortably and not worry about when the ceiling is going to fall on us or if the mold on the ceilings is going to cause an asthma attack.Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I've been trying to get in touch with prudential realty for months to pay the remainder of my lease. Between me and my representation we've placed dozens of calls over the last 5 months, only to have a single one returned. In that call, they mentioned that they 1. sent mail to me, and 2. sent my account to collections. When I asked what address they sent that mail to, they gave an incorrect address. When I corrected them, and told them what my address was, they claimed that's what they had on file and what they had said in the call with me. They never gave me the name of the collection agency. Since then (a little over a month ago) I've called every week asking for the name of the collection agency. Between never receiving the letters they claim to have sent me, not receiving any communication from any collections agency, and their initial incorrect recital of my mailing address, I'm worried they have given the collections agency an incorrect mailing address, and I'd like to communicate with the collections agency myself, but like I've said they refuse to answer my calls, or provide the name of the collections agency. This company is beyond unresponsive. I just want a phone call.Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I am receiving NUMEROUS emails from this company. 1. You are to immediately cease sending emails (within 24 hours) 2. You are to disclose where/when/who and the IP address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my records 4. You are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to. Any further emails received after this complaint was filed, you agree to make a payment of $1000 per email received, for my services of "spam removal", via USPS money order. I will accept NO other response than what is stated above.Business response
08/17/2023
I’m sorry that ****** ****** is get spam emails that are stating that we are emailing him but we are not. I have check our email records and we have never emailed ****** ****** at **************************** . We have no idea who he is and have no information about him except for the information that came on the complaint letter.
Customer response
08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the emails CLEARLY state that they are from your organization, if you do NOT IMMEDIATELY cease sending them, I will file charges against you.
Regards,
****** ******Customer response
08/18/2023
here is a screen shot of one of the numerous emails I have received
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.