Business ProfileforHand & Stone Massage and Facial Spa

I was so excited to schedule my first massage at hand and stone in ********, **. After scheduling the first time for an appointment in November 2023, I was sadly disappointed when the spa informed me that my appointment was never truly scheduled. I had called in to make the appointment and apparently the person on the phone did not schedule me. So I rescheduled for a later date but in between found out I was pregnant. I called the spa to inform them and they told me the policy was to schedule for my 2nd trimester with a prenatal massage therapist. I again spoke to someone on the phone at the ******** hand and stone who scheduled me for February 13 ****. She assured me I was scheduled with a prenatal massage therapist. The date of my scheduled massage came and I received a phone call from The spa about 5 hours prior to my appointment. Once again, they were canceling my appointment this time, because whoever scheduled me, who assured me, I was scheduled with a prenatal massage. Therapist, did not in fact, schedule me appropriately. They explain they legally could not do the massage without the prenatal massage therapist. They tried to offer me appointments but unfortunately, they do not fit my schedule at this time. I cannot express my frustration at this point. If I, the paying customer canceled my appointment within the 24 hour period, I would be charged a $35 fee. But they called me 5 hours prior to my appointment and canceled my appointment. The appointment was made because I received a gift card for my birthday. I asked for a refund on the gift card. And they could not do that because of some ridiculous policy.Hand and stone in ******** has inconvenienced me several times. They cannot really offer me any real solution. And they told me to call corporate to get a refund on my gift card. If I could give them a zero star rating I would.