Business ProfileforPittsburgh Regional Transit

This has to be the worst bus system in the U.S. Ive been living here for the last 4 years and the buses are never on time and the drivers are very rude all the time. Im from the *** area and the buses never run horribly like they do in Pittsburgh. Total lack of professionalism from the PRT bus system ????

Please allow this correspondence to serve as Port Authority of Allegheny County d/b/a Pittsburgh Regional Transits (***s) response to the review filed with the Better Business Bureau by a customer on or about May 16, 2024. The review as it relates to *** states the following:This has to be the worst bus system in the U.S. Ive been living here for the last 4 years and the buses are never on time and the drivers are very rude all the time. Im from the *** area and the buses never run horribly like they do in Pittsburgh. Total lack of professionalism from the *** bus system ????Upon receipt of a notice of a complaint or a customer review from the **********************, ***, depending upon the concerns alleged by the customer, may investigate the circumstances of the customers contact with ***. However, in this instance, the customer omitted any information that *** could use to investigate the customers concerns.*** regrets that the customer has a negative view of ***s ********************** service; however, if the customer has specific concerns about the ********************** service in the future, they are advised to contact **************** over the telephone at ************ (weekdays 6:00 AM 7:00 PM; weekends and holidays 8:00 AM 4:30 PM). **************** is best positioned to help the customer to address any future concerns with ***s service. Any communication with **************** regarding the customers future concerns should include: (1) the name or identifying number of the bus stop where the customer had a negative experience; (2) the date and time the negative experience occurred; and (3) the route served by the bus, and if possible, the number of the bus with which the customer had a negative experience. Additionally, the customer is advised to routinely check ***s profile ("@PghTransitAlert) on X (the social media platform formally known as ******** to subscribe to text and email alerts on the website for ***s TrueTime system, or to use ***s mobile platform Ready2Ride to receive updates on bus service.