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ComplaintsforT W C Wig Co
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They sent me a completely wrong color. Now they want me to pay $9.95 to return it. If I exchange it and they send me the wrong color again, why, that will be another $9.95... and on and on. Why do I have to pay extra for THEIR mistake?Business response
07/28/2023
Dear *** *****,
Ms. ****** didn't reach out to TWC Customer Service about this issue.
We reached out to Ms. ****** about this issue, and it looks like when she entered her order online through our website she didn't click on the color she wanted, so the color that was in the image is what was ordered by mistake. We are allowing Ms. ****** to return the product that is the wrong color at no cost to her, and we placed the correct order for her. This should be resolved.
Best regards,
Barbette H******, Office Operations Manager & TWC Customer Service Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.