Business ProfileforInterstate Window & Door Company

window install 4/2021, order date 12/20 warranty claim filed 2/3/22 amount paid for windows $6233+amount paid for install $7200+amount paid for finish work/paint/caulk/molding $6200.interstate door and window company refuses to honor the warranty or even send a representative to my home.windows purchased through **** ***** building supply from interstate door and window company with a lifetime warrant, but during the 1st winter season it is evident that the windows are defective with air temps coming inside my home from 22 to 50 degrees and ice forming on the inside of the windows and water accumulating and locks /latches faulty. i have done all the things that interstate instructed through **** ***** and still Interstate refused to come out. This is the worst consumer experience ever, it is astounding to me no help/no service. Interstate has breached the warranty and as I have documented and followed all the trouble shooting for months they still refuse to give service. Then 3/22/22 **** ***** came about only the latches and said the temperature problems are between me and interstate and interstate on the phone said that the ice cold temps are just convection and not actually cold air coming in but hot air leaving. There is also mold forming. On 3/22/22 Interstate said there is a "special tool" and still to this date I have been totally ignored, I haven't heard from anyone since 3/22/22 and Interstate won't even come to my home to see anything and i took all the pictures and temperature reading as instructed. I am not interested in doing business with any company who flagrantly disregards their responsibility to stand behind their product.