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Find a Location

Ken Ganley Toyota has 1 locations, listed below.

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    Business ProfileforKen Ganley Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1110 Clairton Blvd, Pleasant Hills, PA 15236-4560
    BBB File Opened:
    10/26/1994
    Years in Business:
    29
    Business Started:
    10/1/1994
    Date of New Ownership:
    2/26/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VD032817 for this business, issued by Pennsylvania Department of State

    These agencies may include:

    Pennsylvania Department of State

    206 North Office Building

    Harrisburg PA 17120

    (717) 787-8503

    https://www.pals.pa.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • KG Automotive of Pittsburgh, LLC
    Business Management
    • Mr. Justin Yelling, General Manager
    • Mr. Ken Ganley, Owner
    Contact Information

    Principal

    • Mr. Justin Yelling, General Manager
    • Mr. Ken Ganley, Owner

    Customer Contact

    • Mr. Justin Yelling, General Manager
    Additional Contact Information

    Fax Numbers

    • (412) 469-1912
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We purchased a 2016 GMC Sierra 1500 SLT 5.3L V8 on 7/7/23 at Ken Ganley Toyota in Pleasant Hills PA. The vehicle had over 72 miles and were told that the truck was in great condition for its mileage and year, "Great Deal". We purchased an extended 9000 miles/90 day warranty with a unlimited oil change and undercoating package. On 7/27/23, we took the truck for services and explained some issues to be fixed at a later date. The appointment was for the undercoating and not for the issues discribed. (Window washing fluid nbot working, Seat not Folding up and down correctly, issue with turning signal) Nothing serious. 11/20/23, Took back to get serviced forr Windshield fluid pump and expressed concern in the issues with the bucking/gears not shifting properly again. The fixed the the pump and took the Truck to Bowser for service. On 12/11/23 Bowser Entered No notes on the services. I calld recently to see if they had anything in detailed writing. Ken Ganley told us there was Nothing found and the truck was fine. Fastforward to present My truck has been shaking and jumping when the truck is in Automatic shifting between 1st and 2nd gear extremely bad to the point I don't feel safe driving it anymore. My wife took the truck back to Ken Ganley to explain our concern and displeased that it was almost treated at Boswer like a banaid to cover the issue and we were sold a truck with Fraudulently advertisement. I am almost certain I didn't sign or see a car fax. Another Chevy Dealership showed us a car fax with 41 services prior. We would have not purchased this truck knowing it already had issues
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shevawn L

    1 star

    07/25/2024

    Took my 2005 Toyota Camry to diagnose an emission issue. I had previously had a previous estimate of $500 so I was expecting about that amount. When I was called I was told it was $ 497 , there were a couple other things that they would recommend and if those were done it would be $2000. I said that I was going to gift the car to my son and I had recently offered only $900 from a dealer so I wasnt interested. He told me the car was in pretty good shape. Two and a half days later , after twice changing when it would completed I went to pick it and received a phone call while walking in telling me it was finished. That was when I was told the bill was $1490 plus tax. I was dumbfounded, I immediately said you told me it was $ 490 plus tax! He kindly stated Im sure I told you $1490 I remember it clearly, I said I heard $490 for sure , asked if they record conversations and they do not. Was told he could give me the employee discount but that was all he could do. When asked if I could speak to a manager he said he already had and he said the only thing they could do was to remove the parts , I would still have to pay for the service. I thought Toyota was better than this, shouldve gone with NTB who gave me the first estimate! I feel like I was slammed!

    Local BBB

    Better Business Bureau of Western Pennsylvania

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