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Business Profile

Auto Parts

Eastwood Automotive Group, LL

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction is 06/14/2023 Amout of Transactions is ******* SO-******** (Order Number)Hello my name is ********************* and I placed an order with Eastwood for two Leather seats for the amount above which also included insurance for shipping. I have yet to receive any of my order and its almost a month. I received an email stating that one (1 of 2 ) of my items had been delivered to my front door which I have yet to receive. My order also required a signature because of its high price value so Im unaware on why it would be delivered to my door, which is an apartment complex with out a signature to begin with. I also received an email stated that my other item should be delivered within 30 because its on back order which is understandable. Ive called Eastwood multiple times about 7/8 to be exact and they keep stating they will get back to me and never have. They also informed me to contact a 3rd party vendor which I did and they referred me back to Eastwood whom I placed my order with. Id like to be refunded for my missing items since I purchased insurance , and the back ordered item Ill wait to receive if its delivered in the proper manner . I shouldnt have to wait for them to file a claim because that was the purpose of me purchasing insurance A claim should be for their reference only. Ill upload all the proof of purchase and emails regarding my order. Thanks !

    Business Response

    Date: 07/12/2023

    Good Morning *****,
    We apologise for any inconvenience and for our confusion. We have been in contact with you since July 6th when you initially reached out stating you had not received your order. 

    As the items ordered shipped directly from the manufacturer we needed to contact them to further information regarding the shipping for your order. We reached out to them the same day you called in (Last Thursday, July 6th) and did not receive a response back from them until yesterday (unfortunately we cannot control the response time for another company). 

    Per the vendor and tracking, part of your order did ship and showed as delivered and the remainder of your order was out of stock. On July 10th, per a phone call, you told a representative you wish for BOTH items to be refunded. We immediately reached out to the vendor to have that request fulfilled. Then the following day via email we were told you now wished for the item which shipped to be refunded and you will wait for the backordered item to return to stock. Due to the change in request we reached back out to you for confirmation on what you would like done. This morning you confirmed that yes you would like a refund for the item which was most likely misdelivered or stolen and to keep the remainder of your order backordered.

    We are now issuing that refund as we have received your final decision on what you would like regarding this situation as we stated in our email to you earlier today. 

    Regarding the signature requested - yes a signature was requested and in this case it appears the delivery driver did not do as requested. Unfortunately we cannot assist with that, we did file a complaint to *** with the claim we filed because the driver did not do as restricted. 

    Customer Answer

    Date: 07/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically I made an on line order in the amount of $51.53. And I used ****** to pay.well I had a discount of 7 dollars that I used which made the price $44.53.Right after that transaction Eastwood charged my account $51.53 4 consecutive times which was the original amount.and depleted most of my spending money for food and its Friday so I got to wait and wait.plus this has happened before where thier system charged me multiple times.so they owe me over $200 dollars

  • Initial Complaint

    Date:06/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a roll on based primer product for automotive from Eastwood llc. The company first messed up the order, they resolved. I started using the product per instructions to the dot. I’ve never done body work but this kit is special for diy at home. Product dried to a hard shell that was intense to sand and not normal. The ratio is a 1:1 very simple. I had to sand down to even put a guide coat on just to sand again, by that time I’ve waisted so much product and time. After much research I found that their videos and paper instructions say different things; furthermore diving deep and finding out the body filler should go first instead of what their instructions say to epoxy first. I believe this company targets DIYers and gives them the worst ways to do it for their gain because there’s no doubt I will need to spend hundreds of dollars more of the same product they claim will do a full car. I have emailed the company for help after the first inquiry and I’ve been ghosted. I would like either a full refund from this company or the products I will need to finish this nightmare.

Eastwood Automotive Group, LL is NOT a BBB Accredited Business.

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