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McCausland Lock Services, Inc. has 1 locations, listed below.

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    Customer ReviewsforMcCausland Lock Services, Inc.

    Locksmith
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    2 Customer Reviews

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    • Review from Doris P.

      1 star

      07/22/2022

      Don't bother, worst customer service I have ever experienced!!!!!! Had a scheduled appointment one week in advance to have a key made for our Volkswagen Jetta. They told me to be there at 8:30am when they opened, and it would take 1 hour to program the key. We had a car break down and were literally 5 minutes late into the building. I called to tell them I would be a few minutes late and the women literally argued with me at 8:30 am not to bother to come. I was parked outside of the building by 8:33 am, when she stated her technician would come out to meet me. By the time I got into the office, the women told me her technician had left to go to another job. I asked her how the technician that was scheduled to be with me for one hour left at 8;35am. She continued to argue with me stating he had to drive to his next job at 9am. I said that is impossible if you had me scheduled for 1 hour, that there would be an appointment scheduled at 9am that required 25 minute drive time. She told me I was messing up her schedule and would put all her other jobs behind because I was 5 minutes late. She offered to cut the key that would not have the remote aspects that we had originally agreed upon, otherwise I needed to schedule for another day. I asked for another time that day, she stated she was completely booked all day. But, I said you must have an hour free at the end of the day, since you know have an 55 minutes free in losing my scheduled appointment. Honestly, it made no sense at all what she was saying. (I will admit I did raise my voice). She handed back the key to me and stated, I will not deal with your hostility. I suspect they likely didn't have me scheduled or over-scheduled themselves and used the 5 minutes late as a way to put the burden on the customer. I wish I had gotten this women's name, as she should NEVER work with people. Felt so disrespected by this women.
    • Review from John D

      5 stars

      02/20/2022

      Needed a replacement ignition key and remote transmitter fob for my Acura SUV, since my better half had lost her set. Visited McCausland based on friends' very positive recommendations, and I had the pleasure of working with Charlotte and Denise. While I had already purchased a replacement key and fob, Charlotte politely informed me that she had two sets of my key and fob in stock in their shop. This was impressive, as three Acura dealerships could not secure one until next month. Charlotte then proceeded to begin cutting the key blank based on my personal working key, and subsequently, went out to my SUV to program 1) the key to the immobilizer unit, and 2) the remote transmitter fob to the vehicle for door lock and tailgate operation. She moved through the steps as if she has performed these tasks many hundreds of times. Upon checking out, the charge for her services was extremely competitive and massively lower than what the dealerships charge. As I fully expected, the newly-cut key turned easily in the ignition switch and the fob operated perfectly. I am certain their high quality extends to all of their provided services, and consequently, if anyone is in need of competent and reasonably-priced auto/residential/commercial locksmith service, you will be glad you contacted McCausland.

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