3 Customer Reviews
Review from Timothy M
1 star11/17/2023
They seriously need to be reviewed by the BBB. Has been a week since I got the pre shipment info and no change. They consistently don't answer messages or emails. No reason or update as to why my order wasn't shipped yet. And they have already debited my bank account. Paid for 3 day shipping and that is a joke as well. **** never spend money with this company again.Review from Troy H
2 stars06/25/2023
Great product , but they charge for shipping with what you are paying for . **** for 2 business days with *** is what I paid Again . This is the Fourth time this company has no respect for me , I placed the order **** 17 ***** at 4:12 pm . Here it is **** 25***** 9:50 am still no contact from company on products. No respectful E-mail , no text , no answer to what is going on AGAIN! I have left messages with this company on if you are waiting on products to be made letting the customers know product is not available goes a long way . Instead they love to get the order and your money and charge you for shipping to only ship when they want and take 5 to 7 days still to ship your products to you. This company needs serious review by the Better Business Bureau ASAP. How there is not more people on here to get better service to help them help ** get excellent products with RESPECT and ON time shipments . Please help this company become better .
Mad Viking Beard Co. Response
07/11/2023
This order was delivered tracking details below:****************************************************************************************** We also refunded the entire cost of the order plus shipping. We always do right by our customers. The complaint is valid and we own up to having recent supply chain issues. We have changed suppliers though to mitigate this issue in the future.Review from James H
1 star12/01/2022
I placed an order on 26 November. I want to cancel the order, but the website won't allow me to do so. I've tried contacting the company without success, as no one responds to phone calls, emails, or through their website customer support chat. I've been in queue since 10am (1 December 2022) and still no response. This is not "hassle free" as Mad Viking Beard Co. claims.Mad Viking Beard Co. Response
12/05/2022
Customer was refunded in full and we still sent the product out. During ************* we tend to get behind a few days on shipping orders and it is an extremally busy time for all ecommerce shops. We will always do right by the customer.
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