ComplaintsforCiocca Collision Center
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car in after an accident. They claimed to have fixed the issue and when I went to pick up the car there was still problems with it that they didn't even look at and told me to take it into the dealer that it was my problemBusiness response
12/22/2022
Good Morning,
I received this complaint to respond to in the mail.
******************************* had his 2016 ****** ******* repair under ********* insurance. Upon completion of repairs and delivery of his vehicle he brought concerns to our shops attention. We had these concerns diagnosed with Ciocca ****** in Allentown almost immediately to investigate the relevance of repairs to his report insurance claim. His insurance company deemed all of these items that were found to be NOT BE RELATED as part of the repairs and were mostly maintenance items due to the fact that the vehicle has excessive miles on it for the year of the vehicle. This was explain to the customer and his wife in detail about our findings by *********** and Ciocca Collision center.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.