Business ProfileforQuakertown Veterinary Clinic

I contacted this business to inquire about cremation services for my cat, I specifically requested information regarding a payment plan or extension of payment due to Financial problems surrounding my vehicle and housing. I asked specifically how much time I would have to make payment as I knew I wouldn't have the funds for some time and was given a vague answer along the lines of don't worry, you'll have time to pay and we'll work with you. When I arrived to the facility, I was told to wait outside so I was unable to ask additional questions nor was there any info stating that I had a set timeframe to make payments or that collections would ever be involved. Well they were dishonest, I have since received a notice from collections stating that I owed a larger than discussed amount and when I contacted the hospital and spoke with a ******, she had absolutely no remorse and with a condescending tone stated you requested a service and we followed the proper procedure but completely ignored the part where I stated that I was not informed of any timeframe at the time of my call and had I known collections would ever be involved in this I wouldn't have agreed to the service especially when I made it known from the start that I did not have enough funds and had on going financial troubles.