ComplaintsforValvoline Instant Oil Change
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The oil change you provided on 3/22/22 resulted in direct damage to my car that resulted in me paying $759.25. This was all verified by phone by Valvoline team member - who told us to get our car fixed and that we would be fully reimbursed. It was verified by ******** **** of Lehigh Valley that Valvoline Instant Oil Change CAUSED the problem. Since you refuse to pay the full amount, we will take the original offer of $400 to settle this, even though it is bad business.Business response
07/26/2022
The customer had his vehicle’s oil changed at our business on 3/22/22. The vehicle left our business’s care, custody and control without leak or incident. Approximately five days after the service, according to the customer the vehicle was towed to a dealership where they allege they found and fixed a ripped seal on the oil filter. Our business was never given the opportunity to investigate this issue. Since we cannot confirm the alleged issue firsthand, we offered the customer $400 towards his bill, as a good will gesture. I will contact our Customer Care department within the next 72 hours to begin processing payment, as your letter indicates that the customer is now willing to accept this amount to remedy the issue. The customer should receive the check in the mail within 10 business days after processing has been completed. This will be the final resolution to this matter.
Sincerely,
*************************
District Manager
Valvoline Instant Oil Change
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Contact Information
3600 North 5th Street Highway
Reading, PA 19605-1704
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.