Business ProfileforWyomissing Health and Rehabilitation Center

Not one person in the building or on the phone can answer any of our questions. Different answers every time. My grandfather, Charles Hoppman, is not a permanent resident. He has all of his faculties and is alert and aware. He was sent here to regain the ability to walk so he can go back home or into an actual care facility. He frequently sits on his ass, with a bedsore, for 22 hours at a time rather than getting physical therapy and learning how to walk again. The nurses will not help him out cream on his bedsore because “this isn’t a hospital”. Every time he has hit the call bell, he waits anywhere from 17-60 minutes for someone to arrive. At $400 a day, I have no words for how depressing, disgusting, and inhumane this building is. This is a storage facility for humans, worse than prison. We call and complain everyday to no avail. When we are there, everyone is very nice and professional. When he is alone, his is treated like human filth. The nurses are sometimes mean and always have 20 patients at a time. The system makes it this way, they are severely understaffed and nurses are encouraged to work overtime, 12 hour days, for mediocre ‘bonuses’. The building itself is old and the approximate wait time after hitting the call bell is 17 minutes. Most of the nurses crowd around the nursing station on each floor, talking and even doing their hair. My grandfather is here and the nurses don’t know what he can and cannot do, there is no care plan and no discharge date; after being there for two weeks. He is so depressed he is wishing for death and says he would rather be in a mental hospital or jail. You have, once again, been reported to the PA Department of Health. WellSpan hospitals get kickback for sending people to this place, at the expense of the families and patients lives.