ComplaintsforOld World Imports
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I purchased a cuckoo clock from this businesses partner business "German-Cuckoos.com" at the beginning of 2022 (End of January/Early February). We got the clock and set it up per the instructions. It was fine for a few days and then started having significant trouble with the chains that made the clock function. It made an awful noise and we were afraid the clock was being damaged by continuing to use it. So we stopped the clock and attempted to call, text, AND email German Cuckoos to troubleshoot the problem. I got no return texts or calls, but an email from Stephen stating he would like to call me the following Sunday. I never got a call. I then continued calling, text, and emailing to try to follow up and never got a response. I THEN found their ******** page, sent a message demanding help and information and the page was deleted after I sent the message. I want the company to either 1. help us solve the issue. 2. Replace our clock with one that functions property. or 3. Refund us our money ASAP so we may purchase elsewhere.Customer response
04/14/2022
On their website( https://www.german-cuckoos.com/cuckooclockshop/index.php?l=page_view&p=contact_us ) it lists their address as:
Old World Imports
2137 Old Lancaster Pike
Reinholds, PA, 17569They have two contact numbers listed on their site: ************ or **************.
Thank you for your response!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.