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ComplaintsforSouthampton Remodeling & Siding, Inc.
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In the fall of 2021 they installed a new roof on my house. About 6 months ago , if not longer, I called them about a rain spout problem. I discovered this by walking around the house on the side i never use. A rain spout was hanging over the edge of the roof and there was a big stagnant water puddle sitting in the ground below this. My son thought this was close to the concrete foundation. I called them to please come out and take care of this. I have made numerous calls and still no one has come out to fix. They also gave me an estimate for 2 of the front posts on my front porch that need to be replaced. I did not pay for it , as it was an estimate, but it was agreed that I wanted it done and will pay. Still nothing on that matter also.Business response
01/26/2023
We have been in touch with customer on several occasions about the additional work she wanted done. We replaced her entire roof and then customer wanted some additional small repairs completed with replacing her porch posts (2). Customer did ok the additional work and I explained to customer that we were short handed with workers, as one of our contractors went in hospital with cancer and was not returning. She also called about an issue with a downspout and I explained it was not part of the roof job, that would be a service call , but when we returned to do porch post we would address that for her also if she wanted to wait. She also wanted to know where she could get a downspout extension and I told her ********* and that was the last time we heard anything about the downspout.
We apologized to her now and on numerous occasions for the delay and also suggested she could if she didnt want to wait, she could always have another company do the additional work, we would understand. We have been around a long time and always try and satisfy our loyal customers.
I do have her in our jobs to be completed file, we did not forget her. This has just been a tough couple of years for finding help. We would like to complete this job for her and we will reach out to her in the near future as to when we can install her porch posts.
Customer response
01/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.