ComplaintsforDunkin Donuts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 30th 2023 I went through the drive thru and when I paid for my drink I was given the wrong change back. I didn't check it until I got home which was about 15 mins later. I called them right away and was told that I had to wait until there drawer was counted which would probably be in the afternoon. If the drawer was fine they have video that could be reviewed. I waited until 6:30 & never received a call back. I called them & was told they had to contact ******** as they weren't aware of anything. They never called me back. I then decided to go in the next morning. After talking with about 4 different employees I was told that the drawers were fine & I'm not getting my money back. They called the owner who is ******** & was told that the drawers were fine I'm not getting my money. I told them I was calling their corporate office & was told to go ahead they wouldn't do anything either. I asked about them reviewing video & nothing was checked. I asked for the corporate number & was told it was on the receipt. It was not on the receipt. I did call corporate & was told they would call me but I have yet to receive a call. All I want is my correct change. I was treated rudely.Business response
04/28/2023
Customer came through and when she called, was informed that we would count the drawers to see if they came up over. As per camera footage, drawer count, and online database of receipt, Customer paid with a $10 and was given proper change. Customer did not pay with a $20. When a phone call was attempted to be made to customer, they did not answer. Their voicemail box was full so a voicemail was unable to be left. No email was left by customer, leaving no further contact. Customer was given proper change for order.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.