ComplaintsforBella Excavating & Development

• Initial Complaint

  08/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We paid in full to have a pond installed, the pond is crooked, and you can see by the picture below. When we asked for them to fix it or provide any advice, we were threatened to be buried in this pond and told that we were too picky. We had already made a $5000 deposit for another project that they’ve been canceled out on because we were not happy with the pond. I reached out to the person who I gave the deposit two for the money back over two weeks ago and they told me they would be in touch over the following weekend. They have not been in touch and I’m entitled to get my $5000 back being that I am not comfortable having a company his friends my family continue to work on a project in my future. And besides that they canceled not me. I am not looking for the $5000 that we paid for the pond even though it is trash. We will use our own time and money to fix that. I simply want to $5000 that I paid towards the land development that they are not welcome on our property to do and canceled anyway. .

  Business response

  11/21/2023

  Our company Bella Excavating and Development put a pond in for a consumer and her husband. Originally when we went out he had told us to “Dig a hole and put the liner in”. When we had spoke to the conservation office and the local municipality supervisors they had told us not to exceed 4’ in depth and instructed us to not in any way change, manipulate or alter the flow of water entering what would be the ponds inlet area or flow in. Throughout our digging we had our laser set up to control our grade and had noticed that the surrounding ground around the pond would be un level or uneven. We explained to BOTH the consumer and her husband that they would need dirt brought in or to dig and grade the whole way around the pond. When they did not want to pay the extra money we had continued on with what our contract had stated we would do and more. As we were closing in on completion the consumers husband began to get very conscientious about the original design and had us change the banking of the pond and to have stumps and further grading done. We had explained to both the consumer and her husband that any additional work added would result in more payment. Acknowledging our agreement we continued to finish the pond taking pictures of any work ADDED on the basis of our original contract. Near completion both the consumer and her husband were both satisfied with the pond and had no complaints even asking for our social media pages to show what a “great job” we did and to refer us to friends. When completed we were ready to move to the next project the consumer and her husband had planned for us to complete on their other property. The project consisted of clearing and grubbing the property across the road from their house. Again taking OUR time, money, and resources to meet with the conservation office and municipal authority which was not included in our contract we had explained to both the consumer and her husband that proper permitting would be needed to move forward with the clearing. Not willing to spend the extra money to acquire the proper permitting and DOT permits to have the project engineered, we explained that we would be on hold until they made a decision. The consumers husband began to get very short with us and had stated “it’s my property and I can do whatever the hell I want” and had asked us to illegally clear and grub the property. When we had stated that we would not in any way jeopardize our company’s reputation with the conservation office in the area nor break and DEP laws we decided to back out. We where only paid for half of the pond and had received a down payment for the project. When the consumer threatened to take us to the magistrate in a retaliation effort to make us clear the land, we had contacted our legal team. I had tried to contact the consumer and was hung up on after she stated she would not talk over a “unsecured” line. We were trying to explain that we never got paid for the extra work we had done nor for the time we spend at meetings with the conservation office and the municipal authorities and had explained we pulled the down payment for the extra work we had completed.
  

  
  

  
  

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