ComplaintsforA & H Paving LLC

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had ****** out to give us an estimate on a new driveway. We paid him a $500 deposit. Since then we have not been able to get in contact with him or the business. We have called and it only goes to voicemail. We have left over 10 messages and no one has ever gotten back to us. We used their website to contact them and still no response. When I tried and call today the voicemail box is full and no longer accepting messages. The address they list is juts residential home. There is no way to get in contact with them.

  

  Business response

  07/29/2022

  On 06/11/2022 I gave this gentleman an estimate of $4200 to repave and expand his driveway. At that time I asked for a $500 deposit and let him know that I was scheduling 2 months out. Toward the end of June I called to schedule him for the work to be done but, he did not answer. That same day I decided to drop by his house and found him standing outside.  At that meeting he informed me that he would be required to get a permit and I told him to let me know when he gets it so we can proceed. During that time frame he did call to get my contractors license number which he was given. The next time I spoke to this gentleman was around the 20th of July when he said he would have the permit by July 25th. On July 26th I went to his house again and he told me that in order to receive the permit the drive must be marked where the expansion will be for inspection. He asked if I would make the markings and I said sure ,WHEN I GET A CHANCE. To be clear this is NOT in our contract and it is NOT required by the borough for the contractor to make these markings. I was just trying to help him. Today is July 29th and no I have not had the chance in the last three days to come mark his drive. This is the busiest time of our season which is why I told him I was booking out 2 months. All in all I have spoken to this gentleman by phone on five different occasions and been to his house 3 different times. 2 of those times are because he could not be reached by phone. As far as our response time, we always get back to our clients within the business week at least. Calling us 10 times in one day as he has will not get you any quicker response as we have other clients that deserve our attention as well. As far as receiving a full voicemail message it is possible, this happens due to the volume of calls we receive during the spring and summer months. As far as this being a residence, it is, with a home office. In closing, I have been in contact several times with this client even going out of my way to go to his house, because he couldn't be reached by phone but, I cannot drop what I am doing just when it is convenient for him. I have spoken with him today and told him I would be returning his deposit and cancelling his contract.  

  Customer response

  07/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A & H Paving repaired, striped (sub-letted), & paved my business (********* ****** *******) parking lots. We had called Arthur back a number of times to address issues with the quality of the work. The seal coating was failing in numerous places, the line painting was quickly wearing off, and the worst was on our upper parking lot where the lot was getting all wavy throughout the entire lot. Arthur did stop by on a number of occasions and saw the problems. The calls and visits to the brewery we made were directly after the initial paving job in 2019, then again in 2020. Arthur assured me that they would return first thing in the Spring of 2021 to completely re-do the top parking lot and address issues with the lower lot. A&H never came back all of 2021 despite doing work at another business across Rt. ** from us. We attempted to reach them but, were unsuccessful. The entire paving project was $19,000.00 which we paid in full in June 2019. We are seeking a resolution to this outstanding issue. Either they contact us and schedule to redo the entire upper parking lot and repair, reseal, and line the lower lot at their expense or provide us a refund for %70 of what we paid. The work they had done should not have failed in the first year. They never returned or called to schedule a date to return to repair the work that had failed after giving them over a year to do so.

  

  Business response

  02/01/2022

  Hi ARTHUR H***** the owner of A&H Paving did pave and seal coat it the parking lot at the brewery for ***** and her husband and last spring she called and inform me that The upper lot in which we paved had some settling areas and I told her at this time then I might continue settling that it might be better to wait to repair it until it stops and at this time she showed me some areas on the lower parking lot that we still coat it and straight had a couple areas that needed touched up and I figure we would take care of this problem at the same time the upper and lower I’ve been in business for over 30 years I have a good reputation and an A+ rating with the Better Business Bureau which I don’t take for granite there is a two year warranty on her parking lot upper and lower and I will be out to fix it by repaving The upper parking area and touching up the sealer on the lower I apologize for the inconvenience if any these are good people I work for them before and that’s why they called me to do the parking lot and I will be in touch with ***** to let her know yours truly Arthur H***** A&H paving these repairs won’t be able to get done until April or May 2022 weather depending thank you

• Initial Complaint

  10/04/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On August 14, 2021, I met with Arthur H***** owner of A & H Paving. Arthur and I agree A & H Paving would do a paving job for my home in mid-September for $11,600. Arthur asked for a $2,600 check/deposit which we wrote to A & H Paving though his business card said to write checks to him personally. I have reached out to A & H Paving through their website and six times on the phone where I only get their voicemail. Initially, I repeatedly asked for a simple courtesy call and then more recently said I would be filing a complaint and looking to receive my deposit. No response. Other than meeting Arthur, I have not spoken to anyone else at the company. I suspect A & H is either out of business, temporarily nor operating for some reason, or is a scam. Their physical location which I visited, is a house. In meeting Arthur I was trying to a local businessman a favor though A & H Paving had mixed reviews on line-line.

  

  Business response

  10/09/2021

  I Arthur H****** did reached out to ***************************** on October 4, 2021 and apologize for not being there and September to pave his driveway and offer to come out immediately or refund his deposit of $2600 I also explain that due to the weather and the stormsIs why we weren't out by the end of September but the week of October 4 was a very nice week and we could I have paved his driveway exactly the way he wanted it I reached out to ******* again to let him know I have a bank check for his complete refund and would it be OK if I stop bye and give it to him but he replied they were away and will not be back until Monday, October 11 and that I could come over any time on October 12 and give them to return of the deposit very sorry the Better Business Bureau once again we've been in business for many years the last thing we would want is for anybody including the Better Business Bureau to think we were scam Company or anything else of that nature because we are not sincerely ARTHUR H******* the owner of a NH Paving

  Customer response

  11/10/2021

  Dear ******* -

   

  This complaint was in my spam folder. Hopefully it is not too late to have the complaint on record changed to complaint was resolved to consumer’s satisfaction.  Thanks.

   

  ****

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