ComplaintsforAspen Dental

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Oct 14, 2021, I went to Aspen Dental in Orange City Florida for one chipped tooth. Walked out financing over $900.00 for work that was needed. Signing paperwork. Comes to find out that they never verified with my insurance company what exactly was covered on my dental plan. Also, they did work on me that my insurance doesn't even cover. And now wants me to pay additional money or get turned into collections. Why should I be penalized for the incompetence of their accounting department? I was told what part of the work I needed to pay for and did it. I am very displeased with how this matter has been taken care of or I should say the lack of work. Or that they don't even want to try to make this right. If I knew I had this to pay at the beginning it wouldn't be so bad I would have done the work in partial times or gone ahead and fianced all of it. Not going down the road and receiving a bill in the mail for their mistake. And say pay it or go to collections

  Business response

  02/24/2022

  Dear Sir or Madam:
  
  Thank you for the opportunity to respond to the complaint filed by ************************* on behalf of the Orange City, FL Aspen Dental branded practice, owned and operated by *******************DDS Holdings, PLLC.  We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care.  Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Apsen Dental in Mount Pocono,PA. I had my first consultation on 10-22-21. I was told I needed around $8,000 worth of work done. I didn't have that much money to spend on that day so they told me we needed to start with a deep cleaning and that would cost $526.60. I paid that amount and was given an appointment for 11-1-21 @11am. I arrived 15 min early and signed in. The receptionist was on the phone and dealing with other patients and told me to have a seat and wait. I waited in the waiting area for around 30 min. While waiting I received an email from them stating I missed my appointment. I said something to the receptionist and she ran to the back and notified them I was there. They then took me to the back and told me they would only be cleaning my teeth on the right side only and scheduled me to come back on 11-15-21 @ 11am to clean the other half of my teeth. When I arrived on the day of my 2nd appointment, I was told I needed to pay $706.00 before they cleaned the other half of my teeth. I was originally told the $526.60 was for the cleaning, if I was told it was only for half the cleaning waited because I really didn't have the extra money to spend. They also billed my insurance company for services as well and I have contacted them to advise them of the situation. I was misled about what I was actually paying for. Now I am going to have to start over with another dentist office and will have to pay for another cleaning because they won't clean only half my teeth. This is causing me more of a financial burden because I need to have this work done now.

  Business response

  11/23/2021

  Dear Sir or Madam,
  
  Thank you for the opportunity to respond to the complaint filed by *********************** on behalf of the Mt. Pocono, PA Aspen Dental branded practice, owned and operated by Aspen Dental Associates of NEPA PLLC.  We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care.  Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

  Customer response

  12/07/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This complaint has been closed by you but has not been resolved. I was told I would be contacted directly and still have not heard from Aspen Dental regarding this matter.
  
  Regards,
  
  ***********************

  Business response

  12/07/2021

  This case is still being worked on.  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩