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          Find a Location

          AAA North Penn has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AAA North Penn

              1125 N Washington Ave Scranton, PA 18509-2719

            • AAA North Penn

              306 Ennis Ln Towanda, PA 18848-9212

            • AAA North Penn

              941 Viewmont Dr Dickson City, PA 18519-1663

            • AAA North Penn

              1 E 6th Ave P O Box 5100 Williamsport, PA 17702-7669

            • AAA North Penn

              1527 N 9th St Stroudsburg, PA 18360-7576

            Business ProfileAAA North Penn

            Roadside Assistance
            Multi Location Business

            Contact Information

            1125 N Washington Ave

            Scranton, PA 18509-2719

            Get Directions
            Visit Website
            (570) 348-2511

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 106

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AAA North Penn provides roadside assistance, travel & motor club services for their members.

            Business Details

            This is a multi-location business.

            Find a Location

            AAA North Penn has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AAA North Penn

                1125 N Washington Ave Scranton, PA 18509-2719

              • AAA North Penn

                306 Ennis Ln Towanda, PA 18848-9212

              • AAA North Penn

                941 Viewmont Dr Dickson City, PA 18519-1663

              • AAA North Penn

                1 E 6th Ave P O Box 5100 Williamsport, PA 17702-7669

              • AAA North Penn

                1527 N 9th St Stroudsburg, PA 18360-7576

              Location of This Business
              1125 N Washington Ave, Scranton, PA 18509-2719
              BBB File Opened:
              3/19/1977
              Years in Business:
              106
              Business Started:
              5/1/1918
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • AAA Travel Agency
              Business Management
              • Mr. Glenn Zumbach, Chief Operating Officer
              • Ms. Margret McCormick, Controller
              • Ms. Linda Brown, Vice President of Customer Service
              • Mr. Eric W. Feerar, Vice President of Sales
              • Mr. Glenn Smith
              • Ms. Nina Waskevich, Associate
              • Ms. Melissa Garcia, Associate
              • Ms. Nina Waskevich, VP Brand & Membership
              Contact Information

              Principal

              • Ms. Linda Brown, Vice President of Customer Service
              • Mr. Glenn Smith
              • Ms. Nina Waskevich, VP Brand & Membership

              Customer Contact

              • Ms. Nina Waskevich, Associate
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/12/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I was sent an advertisement by AAA NorthPenn about activating my membership. The add among many other promises reads "FREE tows for any car" and "That's right - did you know a typical tow can easily cost $100 or more? But it won't cost you a penny if you activate your Membership, because we'll pay it for you.". Because of these promises I activated my membership. On 7/5/2023 I had my car towed by ***** ***** Service in Bethany beach DE (arranged by AAA). However, they would not tow it unless I paid $55. They said that I only had a basic membership so AAA only paid for 3 miles. I called AAA North Penn when I got home and they told me the same thing. When I told them that the add never mentioned anything about level of membership but specifically said that if I joined a tow would not cost me a penny they hung up on me. This is deceptive advertising and they lied to me to get me to join. I wish that they reimburse me the $55 tow fee.
              Read More
              Read 7 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kristy W

              06/26/2024

              I called AAA at 6:43am broken down in an unsafe construction zone.5 phone calls back and forth and they never showed up saying they couldnt find me, though they had my phone pinging and I was right at a mile marker. They lied 5x and said they were on their way and gave me estimates that were all over the place and just got longer. I was finally saved by a sheriffs deputy after we called the non emergency number at 9:17am!! Never heard a word back from AAA that they actually ever showed even after I was gone. No call from an actual tow company that they were coming either.I have heard many complaints about this over the past couple of years and its absolutely ridiculous that we pay for a service and they dont deliver!

              AAA North Penn Response

              07/03/2024

              We are sorry to hear about your experience and apologize for the inconvenience that this has caused. We have reached out to the member to discuss the situation and see if we can be of assistance with a reimbursement claim for any covered tow services.
              Read 3 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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