ComplaintsforF.M. Brown's Sons, Inc.
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We contacted business in regards to 2 bags of sunflower seeds ( wild bird ) 5 lb. bags @ &7.99/bag bought at ***** in Leola,PA We sent pictures of what we found in both bags which were sticks, twigs, plus alot of other garbage which was over a 1/3 of the bags. We were sent an email from a ************************* Asst. **** ********************** and was told we would receive a refund for the 2 bags. She asked if we had receipt and told her people nowadays don't really keep receipt. She said find still will issue a refund. This morning 3/7/23 get an email again from ************************* and was now told we will not get our refund for the 2 bags. She says that VP ***************** said no refund. That is nasty and rude and NOT anyway you should treat people at all especially one's who purchase your products. All we want is what we were told in our email and on the phone by ************************* that we will be issued a refund. We really will never want to deal with them or buy their products ever again after the way they treated us. Maybe it should happen to them, so they know how it feels!Business response
03/16/2023
Please know that we have a policy that requires receipts to be provided for refunds. We will make an exception this time. From now on, please hold onto your receipt if you purchase any of our products until you are sure that you are satisfied. Thank you.
Customer response
03/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.So what they are now saying is that they will issue me a full refund ? If this is so, then yes we will accept.
Regards,
***********************Customer response
03/31/2023
We accepted offer but still; have not gotten refund from F M Browns for the $15.98?
We try calling but no one answers, email but no response?
** ******Customer response
04/03/2023
just wanted to let you know I finally received my refund, thank you.Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We have had several birds die after feeding this product to them. The birds were not cheap. We have bought numerous bags of this product. Many times it smelled musty, old & weird. After buying 2 packs that both smelled and these packs are around $8 each and more birds died, we contacted the company, we had to call them several times before getting a hold of them. Today I find some snotty letter in the mail from them requesting the upcs from the bags which the company didn't say to keep, we do have all the receipts. They don't apologize for the birds all dying or apologize at all. Then they want you to hurry up and mail the information back or will close the case. I don't know what is going on in Pennsylvania however between the nasty bug we found in the candy car of *******'s and now this product killing several of our birds , we will no longer buying anything that comes from PA. We have had enough of this company playing games with us. Now we want the refund of the product we have bought at least the last several bags and the cost of the birds.Business response
03/13/2023
I checked into our data base and we have no filed complaint from *************************. In order to request a refund, she will need to follow our procedures by going into our website at *************** to file a complaint. Our quality control department has to receive the complaint so that proper procedures can be followed. Thank you, *****************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.