ComplaintsforQuick Health

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid the annual payment in full on December 22, 2022 for the 2023 calendar year. For the first three months, they charged my credit card a monthly fee (sometimes two) despite being paid already for the full year and multiple calls asking them to stop charging my card and refund the overcharges. They temporarily stopped charging me in April, but they didn't refund the money as they had promised to do. I called in May and June trying to get the overcharges refunded. They then started charging my card monthly again in June (twice on June 21st). I called on June 22, 2023 to get the refund, and they said ok they are refunding in full. But they only refunded 5 of the 6 payments. I called on July 13, 2023 to get the 6th payment refunded, and they refused to refund saying they are only going to extend my policy through January 2024. I kicked it up to management and they said they will not refund the extra charge. The monthly charge is more than 1/12th of the annual charge, so they are charging a premium on top of charging for a service that isn't even happening for seven months and that I don't want and didn't contract for. Insurance plans typically start 1/1. I'm waiting for a call back from their legal department but have little hope of success and if that doesn't work, I guess I have to go to small claims.

  Business response

  07/31/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that a refund has been processed for the account. The information has been provided to the customer.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm due a refund from January 12th it is now July 12th. I signed up with this company on January 11th and cancelled the next day. In February and March they capet taking money out of my account. I finally got that back, but still waiting for my original refund. This all happened in 2023. I call them every week and am told more lies. This last time I was told I wouldn't get the refund because I had coverage for a month. I don't understand that because I cancelled it. This company is a scam and needs to be looked into. I want my refund back.

  Business response

  07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for *******************************  that was received by us on July 12, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of ******************** account, it was determined that ****************** was due a refund of $299.00. Attached is the proof that the refund has been processed.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have canceled my membership with HMA since October 27, 2022. The company agreed to cancel my subscription with them and would give me my refund back. The amount of my refund is $2,061.97 and that would go back into my bank since it was automatic deduction. The company told me to wait 4-6 weeks to get my refund back. I’ve waited for a long time and nothing was happening so I decided to give them another callback and ask for my refund. The person told me there was something wrong with my bank so they needed my routing and my account information again and wait again. So I have waited another 4-6 weeks and no words from them. Then I decided to call again and the person I talked with last said as she is talking to me she is emailing the person that supposed to handle my issue and hopefully that would help me but there was no grantees when I would receive my refund. Since then I have heard no words from them besides texting and calling about me having to renew my membership which I already have canceled in October. They still keep charging me through my bank since they have my information and I had the bank stop my the transaction two times already.

  Business response

  07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ********for ********************************************* that was received by us on July 12, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of **. ******* account, it was determined that *************** was due a refund of $1,718.31. Attached is the proof that the refund has been processed.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled with Quick Health insurance plan in January 2023 after my current plan was to expire. I was a contractor and needed affordable insurance and found the company provided best package and had a strong customer service team for enrollment. They did put the incorrect start date when I requested a February 1 enrollment. Just a few weeks after I enrolled and paid for the full year coverage upfront ($3687.00) I was hired for a new company that offered insurance. I contacted Quick Health February 24 to cancel my plan and request a refund. I was told it would take up to 6 weeks to process. After 4 weeks, I contacted them for updates and was informed there was a glitch in the server and caused delays. I waited another 5 weeks and contacted for updates and was no closer to a resolution. When I contacted May 10, the phone system was not working properly as it was in February and March. There use to be a recording of options to select from but when I called it went straight to the hold music. I waited for over 30 minutes and was able to speak with a representative. Since May 10-July 11, I contacted them 7 times and the only update I received was it was escalated to management to review but no timeline of when it would be processed or communication from the company. I called twice while on vacation overseas for any movement after I requested an email follow up in May and even June 7 when I was abroad. I have been financially strained due to the delay and lack of customer service support from the company. They were quick to respond when I was enrolling but the same service is not being provided when canceling and owed money back. Its hard to understand how it can take almost 4 months and still no more closer to a resolution or communication from the company. I’ve spent close to 7 hours on the phone to follow up since February. I emailed a manager on July 11 and requested a response by July 14 as customer service wouldn’t transfer me to management on the phone. 

  Business response

  07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ********************************* that was received by us on July 13, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon a review of **. ****** account, it was determined that she was due a refund of $3,588.00. A refund has been processed and attached is the receipt..
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ****** concerns.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer response

  08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  07/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We gave Q health a credit card to pay for insurance with we where told it was refundable we cancelled it the next day They then told use it would take 90 days to issue refund 4 months later no refund no insurance they credit card company says cant help so they have basically taken 3014.21 of no service scam any thing you could help me with ?

  Business response

  07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ****** **** that was received by us on July 13, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **. ****** placed a dispute with her financial institution. We are waiting for the resolution of the complaint to determine if a refund is due on the account.
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concern.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concerns.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  06/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a health insurance plan about a year ago, paid in full. Quick health decided to change my plan and carrier as well as cut a lot of what I had paid for up front to be included with my plan. They deny just about everything as far as coverage and I cannot get them to respond to me unless it's their predatory sales agents who spam every point of contact I have. But I ask them questions and suddenly they want to get off the phone. This is a scam.

  Business response

  07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ***** ******* that was received by us on July 12, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of ******************** account, it was determined that no refund is due. Our records show that there was no cancellation request processed on the account. All premiums paid have been duly utilized as coverage up until the account was deemed delinquent due to non-payment. Our records also show that multiple attempts were made to get in touch with **. ******* but were unsuccessful.  In this regard the account is deemed cancelled and no refund is due.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Two weeks prior to March 2, 2023,I had purchased an insurance plan for $85.00 per month to help with upcoming dental procedures. When I presented it to the dentist office, they said they had never heard of such coverage and that they were sorry they could not honor any discounts. On March 2, 2023 I spoke to a representative about the coverage I had purchased. I told him that the coverage was useless. He said he suggested to get a full comprehensive plan for $2464.68 a year and that everything would be covered. He went as far as to say that my dentist was on the plan - which was a lie. I agreed and electronically signed to allow payment. After this conversation, I called the dentist who was doing the procedure and they said they are not in the plan. So I wanted to cancel that insurance. I tried to cancel but hey gave me the run around and would not supply a refund. I called the credit card company and had a stop payment on the payment. The credit card company refunded me the amount while they investigagted. After two months, the credit card company said that they contacted Quck Health who stated that I signed a contract and had to pay. So they reversed the credit. I had the policy for about 15 minutes before I canceled as they lied and had said my dentist was on the plan! I called Quick Health again for my refund but they said now that there was a dispute on my account, they could not issue a refund for 90 days. I needed that money! In May I called again to get the refund. Again on June 28 I called and explained that I need that refund. **** said to send her proof via email that the dispute had been closed and then she would try to expedite it. Wouldn't they have information on the processed payment? It has been a nightmare trying to get my refund. They are a sketchy company and I advise everyone to stay far away! I still have yet received my refund!

  Business response

  07/20/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint #******** for *** ******* ************** that was received by us on 07/05/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **************** processed a dispute with her financial institution. We are waiting for a resolution on the dispute to determine whether a refund is due on the account.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************'  concerns.

  Sincerely,
  Quick Health Compliance Department

  Business response

  07/25/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see the corresponding refund receipt in relation to complaint # ******** for *** ******** ************.

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************' concern.
  
  Sincerely,
  Quick Health Compliance Department

  Customer response

  07/26/2023

  After an incredibly stressful dispute with this Quick Health company, my husband emailed the newly hired VP of Operations. He was very kind and diligently resolved the dispute and returned the refund with an apology. While we truly appreciated his sincere attitude, it really cannot make up for the stress and aggravation we endured during this five month ordeal. We sincerely hope this new VP can help this company purge all of its unethical practices. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This particular company took money from our checking account despite several times telling them we do not want to renew the health insurance. The health insurance we had was good until June 31, 2023 and I have a new job that would cover our health insurance. They usually take it from our checking account a month before the health insurance expires but this case, they took it 2 months before it expires. i had been calling this company for a refund starting April 20, 2023 when I realized they took the money way ahead of the scheduled date when they are supposed to with draw ir from our account leaving me no time to call my bank to not let them take any money. i had been calling them every week and up to now, it is still not resolved..It is the External Withdrawal QUICK HEALTH ACH in the amount of $3321.66 I had been calling them weekly and I had not seen any action. Instead, they just keep on promising it will be sent this week to hold me from complaining to BBB. I think I had given enough time already and I need the money. So please help me get my money back. Thank you

  Business response

  07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ********for ********************************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of ******************** concern and we shall be in touch with her on the possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Services were never provided. Asked for a refund of only the last payment and have not received it. They continue to try to take money out of my account even though I have canceled my policies and instructed them to quit.

  Business response

  07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ********************************* that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of **. ******** concern and we shall be in touch with him on a possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer response

  07/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  They always say they will contact me or call me back and not once have they called be back or returned my call.  I believe this is normal practice by this company in hopes people will just forget or get tired of trying. After reviewing reviews they do this sort of thing all the time.  I clearly told them I was not making another payment until the issue was resolved and they automatically took another payment anyway.  That is theft. 
  
  Regards,
  
  *****************************
  

  Business response

  08/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our additional response to complaint # ********. Based on our records, there is no refunds due on the account. The policy was not cancelled prior to its next billing cycle. The policy has been processed for cancellation at the conclusion of its paid thru date. No further billing was processed on to the account. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased what the agent led me to believe was an insurance policy in May 2022 which became effective June 2022. I paid via credit card for a full year of service in good faith that a local MD would accept the policy. I was also emailed a list of participating doctors. However, no one within a 100 mile radius accepted this "plan" including every doctor on the list. Multiple calls later finally resulted in policy being canceled November 3, 2022. I was assurred by "*******" in corporate compliance that a refund over 2K was due to me. Since that time I have called weekly asking about the refund and have been given the same scripted response that the money is in the process of being released. This company is fraudulent and unwilling to uphold what is clearly written in contract. DO NOT TRUST THIS COMPANY!!! June 7,2023, My credit card company notified me that this company attempted to renew the contract for another year (almost 4K) without authorization. Thank God I was notified and the process stopped!!! I continue to receive calls and texts from this company regarding renewing the policy (which was canceled 7 months ago) and I block them all but they continue to harass me by using different numbers in order to make contact. I have retained legal counsel to collect the refund and force them to cease and desist contact.

  Business response

  07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ***************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of **. ***** concern and we shall be in touch with her on the possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.
  
  Sincerely,
  
  Quick Health Compliance Department
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩