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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a contract with Marshall Services dated August 17th 2021, it was for installation of a lennox cast iron hot water boiler and a generac natural gas generator with automatic transfer switch. The problem is the installation of the gas generator has not been completed yet. It was installed in December 2021, and gas line was split at that time. February 26th 2022 electricians came out to install automatic transfer switch they said they had the wrong switch and left. There has been no communication with me since that time, I called ***, manager at Marshalls twice and ****, electrician once and have received no follow up call yet. My wish is to have this job completed, correctly, and I want to pay $10,159.00 the balance of my contract and not a ***** more. Please help me achieve this.Customer response
05/16/2022
After sending the compliant the company responded timely with finishing the service so the issue is resolved.Initial Complaint
11/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I emailed Marshall Services 3 times to ask them to be removed from their mailing list – on 7/22/2021, 8/11/2021, and 10/16/2021. I never received the courtesy of a response from them. Today, 11/15/2021, I received more advertising mail from them.Business response
11/23/2021
I am sorry for your frustration. Please let me know what email address you have been sending your requests too, so we can ensure this doesn't happen in the future. To my knowledge we have not received any requests to be removed, however I will do what we can to make sure that the address is removed. Please feel free to call ###-###-#### and ask for Jared for any future requests.Business response
11/29/2021
We actually received the request, and we had submitted it to our print advertiser. Because of the time frame, the November piece was already printed and in the mailing system. She should not receive any more mailings from us for the future.Customer response
11/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would never do business with a company that spends a fortune on advertising.
Regards,
******* *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.