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Wilson Home Heating has 1 locations, listed below.

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    Business ProfileforWilson Home Heating

    Petroleum

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    407 Rowes Run Rd, Smock, PA 15480-1009
    BBB File Opened:
    4/19/2013
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I get home heating oil from Wilson Home Heating Inc. The day I order, the price is locked in. This year was no different when we ordered 300 gallons about October 5 for $ 4.57 per gallon. The owner said delivery in a few weeks with no mention of a price change. I checked in with the owner when we were going away October 19th to 22nd since we need to be home for delivery. Again no mention of price change. Then since it was almost a month since we ordered the oil, I called again this past week and talked to workman who gave us delivery date of November 4th or 5th, again no mention of price change. On November 3rd the owner called to confirm November 4th delivery and made a point of explaining price no longer $4.57 per gallon, now $5.35 per gallon and no price lock-ins after October 1st. I made at least phone 3 calls in October about our delivery and this was never disclosed to me that the policy had changed. The owner was rude on the phone even though I have bought from them for years. I was told to take it or leave it, holding us over a "barrel". They withheld our delivery for 4 weeks while prices increased, never informing us of this new retroactive policy. It seems like price gouging in an inflated economy. As a result, I had to lower my amount ordered from 300 gallons to 150 gallons.
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    Customer Reviews

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    Local BBB

    Better Business Bureau of Western Pennsylvania

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