Business ProfileforArms Club LLC

10/14/23- I thought I was ordering 243 ammo, but much to my surprise they were only tips when they came in. No where in the description was anything mentioned about reloading. The following email was sent the day I received my order 10/23/23: “My much anticipated order came in today but was not what I thought I ordered. Do you guys take returns on ammo? It wouldn’t be a big deal to me if it was only a box or two, but I ordered 2 cases. I read and re read the description and never found where these were for reloading purposes, although, I did indeed receive reloading tips. I saw the pictures, but without a picture of a 243 beside it, I can’t tell the difference. Thank you in advance for any assistance you may offer.” Today, 10/24/23, I receive this email from Arms Club: “ Hi, my apologies for your experience, our policy on ammo and reloading supplies is we don't take returns for security purposes, but I understand you can't use those reloading bullets, i can make an exception to take the return but there will be a 30% restocking fee” My response: “ A 30% restocking fee is a bit more than I anticipated especially when there’s no mention of reloading in the description of the item. I was hoping for 15% as is mentioned in your other cancelled and returned orders. I do, however, appreciate you attempting to help me as I did read your company’s ammo return policy.” Arms Club response: “Hi, we don't take returns on ammo though, ammo and scopes are falling under the non return categories.“ I ordered this as ammo; these are reloading tips which can’t cause much of a safety issue. If it was ammo, I wouldn’t be attempting to return. These are supplies to build ammo, none of which was mentioned in the description. Nor did I sign for this, as mentioned in the policy. I’m ok with being fair about things, and I don’t mind paying a restocking fee, but $240 is a bit much especially when the advertising description was portrayed in this manner with no mention of a reloading tip.