Business ProfileforBergey's Inc.

I purchased a Certified Pre-Owned (CPO) 2019 *** ****** in 2020 from Bergey’s Buick GMC in Souderton, PA. Two defective wheels were replaced due to delamination under the New Car Warranty. The remaining 2 wheels had the same issue within the CPO warranty and supposedly are no longer covered. The FTC has established the ************* Warranty act governing warranties for these instances. The only warranty details that the seller, Bergey’s, provided at time of purchase is attached entitled “warranty.pdf”. It does not disclose or describe the terms, conditions, or exclusions of the warranty. I researched the GM CPO website for the warranty terms where GM markets the CPO warranty as an extension to the New Car Warranty (clearly is false as the defective wheels were covered under the new car warranty and now, they are presumably not covered under the CPO warranty) and provides a list of exclusions – it does not mention wheels or defective parts. The website directs you to “see participating dealer for limited warranty details”. I contacted Bergey’s Buick GMC General Manager on 2/28/2023 and received a response from the Pre-Owned Vehicle Sales Manager on 3/1/2023. Between 3/1/2023 and 3/25/2023 after multiple email conversations with the Pre-Owned Vehicle Sales Manager, no written warranty to explain the terms, conditions or exclusions could ever be provided. On a customer service note, The Pre-Owned Vehicle Sales Manager has stopped responding to requests for updates. The only list of exclusions available to the average consumer do not exclude the defective wheels. In fact, in the document entitled warranty.pdf, it states “Your warranty provides extensive coverage for defect in materials or workmanship”. Marketing the CPO warranty as an extension of the New Car Warranty is false and misleading to the average consumer. Based on the above, I am requesting that Bergey’s, as the seller of the vehicle and warranty, make good on the replacement of the 2 defective wheels.