ComplaintsforGlenwood Mausoleum, Incorporated
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
?On June 8, ****, my grandparents purchased two crypts at the Glenwood Mausoleum. Deed #*** specifies the vaults as ******************** side #3 No. A54 and A56. They paid $2,350 that day for the deed to the crypts. The deed was taken to be recorded the next day by the Secretary of the Glenwood Mausoleum, ***** and was received and notarized by a notary with the Commonwealth of ************, County of Lackawanna.My grandparents are now deceased and buried elsewhere. My grandmother had provided a notarized letter giving my father permission to sell the two vaults specified above. I know that my father tried several times to sell the vaults back to the Mausoleum but was unsuccessful. My father passed away in December 2021 and his children are his heirs. I am his daughter and I am in possession of the deed.On January 11, 2022, I left a message on the Mausoleums published phone number, ************, but my call was not returned. Through a local funeral home, I obtained the number of the Mausoleum manager, *******************. I left a message for him at that number *************) on January 27, 2022 Ireceived a call from ******************* on January 31, 2022. He asked for the information related to the vaults. I spoke with him again later that day and he confirmed the information, and said he would speak with the President and call me back the next day. I have not heard from him since. I left several messages at both phone numbers.I would like to sell the crypts back to the Mausoleum for a reasonable price. We have no immediate family in the area. It would be difficult for us to check on the condition of the mausoleum and crypts, and it would be hard for us to sell the crypts to someone in the area.I am suspicious about the operation of the Mausoleum since the business is not in your data base, and the principals wont return phone calls. I am asking that the Better Business Bureau check on the Mausoleum conditions and operation, and speak to them about buying the crypts.Customer response
03/29/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Glenwood Mausoleum, Incorporated regarding complaint ID ********.
Regards,
*****************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.