ComplaintsforWedding Bug

• Initial Complaint

  05/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The worst experience EVER! The photographer they sent us was in the corner all night on his phone or outside on his phone. We couldn't enjoy our wedding at all! Our family, friends and wedding party had to constantly tell him to come and take pictures. What was supposed to be a magical and amazing day was ruined by his behavior. We contacted them about a refund. We told them we would like at least half a refund because he did take some pictures (even though he was pressured to do so) and they refused us and offered a lousy album as an apology. I am very pissed off that we couldn't enjoy our night because of this. And yet even more pissed off because they fail to make it right and refund half our money. I might as well have taken my 1,300 dollars and threw it away or burned it. I will not stop my negative reviews towards this company until they make it right nor will I stop making it public that everybody should not use this company for anything that concerns an event because they will ruin it.

  Business response

  06/11/2022

  Dear BBB:

  We reached out to the bride on this contract on May 19th and resolved by providing a complimentary wedding album.

  Our customer responded positively and accepted the resolve.

  Sincerely,

  *******************

  CEO

  Business response

  07/14/2022

  Dear BBB:

  Today, I offered a resolve to our client and they accepted.

  Let me know if you have any questions.

  Sincerely,

  *******************

  CEO

  Customer response

  07/21/2022

  I accepted the offer from wedding bug and I greatly appreciate them contacting me and working to resolve this matter.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired This company to video our wedding on 12/4/2021. We paid in full prior to the event. We requested that the ceremony be recorded in its entirety and the dances associated with the introductions into the ceremony. We also wanted all "special" events be recorded. The audio was awful for the ceremony, the color is terrible. (Example : we had a red carpet for the ceremony and it appears orange ) the video in one of the bridal suites has green spots and terrible sun glare because the videographer did not adjust lighting. No footage of the dances into the reception only the curtain. No video of the 2 games that were played. Missed beginning of the ceremony because he spent a ridiculous amount of time trying to adjust camera. No video of my granddaughter singing us down the aisle. No video of my daughter speaking part in the ceremony. Camera was in a terrible location so we don't have front facing video of the attendants just a quick walk by. Videographer had a 45 minute delay in the beginning of the wedding due to a dress emergency and did not take that time to set up professionally. At the suggestion of the company, we asked around for our friends video on their phones to fill all of that in. Unfortunately, we do not have all of the important pieces because the videographer failed to professionally record this affair. They cannot edit this to include what is missing and the fix for the bad lighting and terrible audio is to remove those segments which removes even more of the ceremony and important footage. I have been in touch a few times with company with no resolution. Weeks ago, I filled out a review and got an email that said we have questions where can we reach you? I provided info but Weeks layer I still haven't heard. We are in the process of trying to piece together a video from guest footage. We are respectfully asking for a refund. File is too large to upload but owner is familiar.

  Business response

  05/13/2022

  Dear BBB:

  I'm sorry to hear of *******'s continued frustration regarding the editing of her final video.  I, along with my professional editors have tried to create an edited piece with her vision in mind.  We haven't been able to achieve any success and for that, we are very sorry.  

  I have personally worked with ****** to create the right edit and have had lengthy phone conversations to guide my studio.  I personally helped edit her footage in my studio.

  I am prepared to offer back the long form editing fee of $295.00 as a resolve for her concerns.   We've provided the raw footage already and can finalize the long form edit and make it available to her.

  I'm hopeful this will help us resolve.

  Sincerely,

  Hugh R********

  CEO 

  Business response

  07/01/2022

  Dear BBB:

  I'm sorry for the confusion.   I reached out to our client to arrange the best way to reimburse the $295.

  Will will have the fee returned on July 5th.

  Sincerely,

  Hugh R****

  Customer response

  07/21/2022

  We have accepted the settlement from the vendor, however, it does not represent our satisfaction with the product. It merely closes a complaint where there was no way to "re do" or "fix" the video.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

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