ComplaintsforGreg Sutherland Paving, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Greetings, I contracted with Greg Southerland Paving in 2018 to resurface and expand my driveway. There is a five year warranty on the work, which was written on the bill of sale and is also advertised on his website. Sometime around the beginning of 2022, I noticed the area that was paved in front of the steps leading up to my deck, there was deterioration that was caving in and allowing water to begin to wash and erode the earth that was under the steps. There was also a spot on the edge of the driveway that appeared to be collapsing. I made several attempts to have Mr. Southerland's company come out and fix this. I finally got them to come out on May 9th (almost three months ago). When those people were at my house to look at the driveway, they did not bother to knock on my door. They also did not call me with the results of their findings. I called Mr. Southerland on May 18th and the phone went into voicemail with no return call. I e-mailed him on May 22nd. He did return that e-mail stating that there were repairs to be made and that he would put me on the schedule when he had other work in the area. Almost three months later on 7/22/2022, I sent Mr. Southerland another e-mail stating that I want to be put on the schedule for the repairs, as I have been plenty patient awaiting them to come out. This e-mail was not returned. I called him again on 8/3/2022 (left a message) and today on 8/4/2022 and both calls went into voicemail and no attempt was made to return the call. I am extremely frustrated and disappointed with this company. I cannot believe someone would treat their customers this way and fail to honor their warranty. All I would like is for him to honor the warranty that he advertises and come make these relatively minor repairs to my driveway. I would like this work to be done by the end of September 2022. The attachments show the bill of sale and two pictures of the erosion below my steps.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.