ComplaintsforPiazza Honda of Springfield

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 3rd I contacted ***** directly about a service bulletin ****** regarding paint issues on 2014 to 2016 ***** *** where the paint seems to bubble and peel off. They told me it was covered under warranty extension until November 2023. I was told to take it to a local dealer. They told me Piazza Honda was a certified ***** Bodyshop and they could do the warranty work. I contacted the dealership, but they never called back to schedule an appointment. On 5/31/2023 I went to the dealership personally and talked to the body shop manager *****************. He took pictures and told me he would send the report. It's been two months and I still have not heard back. Time is running out for me to get this work done under warranty. I guess what they want is to have me pay to get my vehicle fixed. All I want is whats covered under the ****** Service Bulletin.

  Business response

  08/01/2023

  Good morning.
  
  ******************** information was sent to our sister store, Piazza Acura of West Chester, after his initial contact with our body shop manager, *****************, for them to process the warranty claim.  The approval process takes some time, and they were supposed to contact ************************* with a time frame.  After receiving your letter we followed up with Piazza ***** and we discovered that the claim had been approved.  They have since scheduled an appointment for him to drop off his car.  He dropped his car off at our dealership today.
  
  If you need further questions about this matter, please reach out to us.

  Customer response

  08/14/2023

  The dealer reached out and did some of the work but the hood is still pealing. The manager at Springfield Honda showed me this while they finished the tailgate section. He stated that he filed another request to have this addressed since it the paint is pealing the same way the tailgate was. I am waiting on them to let me know when I can bring the truck back. It's been two weeks. Thank you for your help but please keep this case open. 

• Initial Complaint

  03/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken the vehicle to Piazza Honda of Springfield several times and have yet to resolve the issue. The car hesitates to accelerate, feels like it will stall, and automatically brakes. The problem clears when shutting down the car for a couple of minutes. The issues occur randomly and sometimes several times during a single day, and sometimes it takes a while for the problem to reappear. The issue surfaced again Friday, 17 March 2023, multiple times. This vehicle is unsafe to drive; this vehicle is under warranty. I need Piazza Honda of Springfield and American Honda Motor Co., Inc. to make a real effort to repair this vehicle and make it safe to drive or replace. Given the times the car has been at the dealer over the same issue, this is a lemon vehicle and is unsafe to drive. 27OCT2022 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.16SEP2022 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.25 JAN2023 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes.17 MAR2023 The vehicle hesitates to accelerate, feels like it will stall, and automatically brakes. The issue clears when shutting down the car for a couple of minutes. It occurred several times throughout the day. Please refer to attached documents and contact me for a solution. Thank You.

  Business response

  04/19/2023

  We have been in contact with *********************** and scheduled a time for her to meet with our Service Manager, *********************************, to review the issues with her car and to come up with a resolution.   Unfortunately, ***** did not show.  We have reached out to her to reschedule but have not heard back from her.  See email trail below.  I will update you again once we meet with her.
  
  Thank you,
  
  *********************
  Controller

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I get my service at Pizza Honda. Last year, they fixed my air conditioning and unfortunately, this year, my air conditioning does not work and draws hot air. I went to Pizza Honda and they are going to charge me $240 just in case it is something else involving the air conditioner.I feel that they should have completed the air conditioning last year and this year my car should still be air conditioned which unfortunately is not. I don't think it is fair that I should be charged the $240. The work should be "free of charge" for their lack of work on my car last year.

  Business response

  07/21/2022

  ******* ****** was in to have her air conditioner serviced, at no charge, on 7/6/2021.  She came in on 6/10/2022 and the air conditioner repair was $169.60.  Copies of the repair orders are attached.  As a jester of good faith we will refund the $169.60 that was paid on 6/10/22. 
  
  Please advise if this is an acceptable solution.
  
  Thank you,
  
  Fran G*****
  Controller

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