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Find a Location

Guard Closet has 1 locations, listed below.

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    Business ProfileforGuard Closet

    Online Consignment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    404 Garden Rd, Springfield, PA 19064-3507
    BBB File Opened:
    11/10/2016
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Started Locally:
    1/1/2000
    Business Incorporated:
    1/1/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Brian M. Prato, Owner
    Contact Information

    Principal

    • Mr. Brian M. Prato, Owner

    Customer Contact

    • Mr. Brian M. Prato, Owner

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/30/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I sent 384 color guard flags to Guard Closet to consign. Their website says: You ship us your items, and we photograph them, prep them, store them and list them on our website—making them available for sale to thousands of people who visit each month. Their Terms & Policies state: GUARDCLOSET.COM stores all consigned items and ships them when payment or school district purchase order is received. Items are consigned for a period of 18 months. No items can be returned to the school organization during the 18 months they are on consignment. Items can be returned to consignors after 18 months at their expense and upon request. All my items were received, and only 97 of the 384 flags were listed on their website to consign. I asked them to send me back the remaining 287 flags they deemed not sellable, and that I would pay the cost for shipping back to me.GuardCloset.com stated they threw away the 287 flags they determined were not sellable per their policy. When I requested their policy stating this, as the website did not state any un-sellable items would be thrown away, they told me in an email (which I have): I'm sorry that we were not able to list more of the items you sent. I apologize that our website does not explain that rejected items will be discarded and not be returned to you. We will update that information. So I either want my 287 flags sent back, and I am willing to pay the shipping cost back to me. Or I want $10 a flag for the flags they discarded since I was never told my items would be discarded. The owner Jeremy W********** agreed to send me a check for the $10 a discarded flag, but when he saw my detailed spreadsheet of flags I sent to them that were discarded, he stated he would not pay me the $10 a flag which totaled $2,870. He says he does not have the money to pay that out. I either want all my flags back or compensation for the flags they discarded, as they never stated they would throw away any flags they could not list and sell.
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    Customer Reviews

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    How BBB Processes Complaints and Reviews

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