ComplaintsforFountain of Youth Academy of Cosmetology
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** ****** had put down on my application that i wasnt living at home and i live at home with my mother. she told me i would be getting $9,000 back of free money. she told me to do the ovr application because of my health issues so i would get more free money. came and found out that the 9,000$ was coming from the ovr. ***** stated that i would be getting a check every week after my 30 days in school . the check amount was gonna be $450.00 every week. she also stated that if i was late to school that i would had to pay for $250.00 everyweek for being late. im also scared because ***** ****** has my social security number. its alot of red flags ive notice and i didnt even start the cosmetology classes.Business response
09/10/2023
My response is that her complaint is all untrue. ****** shared with me her health challenges which I then shared with her the OVR agency that does give free grant money to students that qualify. Typically for the cosmetology program they give close to $9,000 and it is free. The academy has nothing to do with their approval process. I was only trying to help ******. All of everything else she was imagining I said was false. I know she has a lot on her mind right now and I do wish her well.Customer response
09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** ****Initial Complaint
12/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This school has scammed me and took extra loans out on me .Business response
03/13/2024
It is IMPOSSIBLE to take ‘extra’ loans out. Everything relating to loans is done through FAFSA. Students have to verify themselves using their personal phone numbers and email addresses to secure access. There would be no way for a school to do that. This student’s claim is false.Customer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***** ******Initial Complaint
12/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a student that attended upon graduation I was told that I owed $2800.00. I paid that balance thru the third party service TFC paid in full, when I tried to get my paperwork work to take my state boards I got a hard time from the fountain of youth stating that I owed another $2500.00 but this was not documented threw the third party company stating such. ***** the owner of the school told me that all payments could be made directly to her not TFC and that’s when I could receive my transcripts to take my state boards. As of today I still have not received my transcripts one year later.Business response
03/13/2024
***** finally paid her bill in full and her transcripts were sent to the testing site as was standard at that time with a check (Pearson Vue has us upload them now). Her Pearson Vue application number is written on the academy cancelled check (attached). We did what is protocol for this student- why she hasn’t taken her test and is making complaints is unknown to me. I can not take her test for her. This former student’s claim is false.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.