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Business ProfileforMountain Laurel F.C.U.
At-a-glance
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Business Details
- Location of This Business
- 413 S Michael St PO Box 15857, St Marys, PA 16365
- BBB File Opened:
- 5/10/2014
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
after a call from Saint Marys branch
•i have an Auto loan through Mountain Laurel Credit Union, i listed my 2018 Nissan Altima SR
on ACV auction site. Upon getting an offer i was asked by the company to call Mountain Laurel
and get my 10 day payoff. I called the bank on 4/10/23, i was told the 10 day payoff was
$11,051.60. The check was cut and sent for $11,051.60. I got a call from the Saint Marys branch
saying there was Additional Fees not mentioned to which i was not notifed about before the
company cut and sent the check to the Credit union at the address listed above. Therefore they
will not turn over the title for ACV due to these hidden/additional fees. I also add that i called the
West branch of Mountain Laurel at ************* and was given a 10 Day payoff of
$11,058.12.
•I feel when somebody calls and asks for a 10 day payoff it should be included in the total given
at that time. The check has been sent for the payoff to Mountain Laurel at 1513 Pennsylvania
Ave,E Warren PA 16365. I strongly feel that i should not be penalized for these additional fees
that were not brought up by either branch of my Credit Union
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