ComplaintsforPlanet Fitness - Fraser St
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughter joined planet fitness almost 2 years ago. She used it maybe 2 times. I called to cancel because my card has been charged every month and yearly not my daughters I do not live close to them and yet they tell me they won't cancel the membership until my daughter or I do it in person. It is my card not hers and I do not have a membership I have paid a few hundred dollars to them for nothing and all they say is they won't cancel until I go there in person and now they say I can write a letter. Total ** for something never used and I don't even have the membership. Money down the drain no wonder they are making a killing by charging innocent people for services not received. I call that fraud. I work for a very large company and I will definitely I rely tell everyone about the u fair business practices. I want this to stop and money refunded. They can see she never used it. Planet Fitness State College pa
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.