ComplaintsforAssociated Realty Property Management Inc

• Initial Complaint

  09/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  -Failure to post September rent for me to pay it until today (9/28/2023) and is now attempting to charge me $115 in late fees. I was unable to pay rent prior to this as there was no balance for me to pay.

  Business response

  10/03/2023

  Better Business Bureau
  Dispute Resolution
  420 E. Main Street
  Carnegie, PA 
  
  RE: Complaint *******************
  **** *** *****
  
  Thank you for your correspondence from ***** **********.  In her complaint, *** ********** is disputing the late fees assessed to the rent account for the apartment she is subletting at *** ** ****** *** **** ***** ******** ** 16801. Please find attached a copy of the lease agreement, the sublet agreement, the entire payment ledger and the payment documentation for *** **********’s payment.
  
  *** ********** believes there was a failure on the part of ARPM for posting the rent payment due September 1, 2023, to the account on September 29, 2023.  The payment was made by *** ********** via ACH, Automated Clearing House network.  ACH is an electronic payment platform that transfers funds from one bank to another electronically. These types of payments transfer almost immediately.  This service is made available to all ARPM tenants through our Clickpay payment platform. *** ********** submitted an ACH payment on September 29, 2023, for rent that was due September 1, 2023.  The payment was posted to the account on the same day.  The attached form documents the payment timeline.  The lease agreement outlines late fees of $5 per day after the first of the month.
  
  ARPM does not send billing invoices to tenants. However, an emailed delinquency notice was sent to all roommates September 8th, a voice mail message was left for *** ********** on September 15th and a second delinquency notice was sent on September 27th.
  
  We do our best to minimize the costs for all our tenants. In this case, the rent was 28 days past due.  At $5 per day, the total late fees could have been $140. The account was charged $125.
  
  The rent was paid late and the late fees assessed to the account are justified. Currently the account balance is zero.  All rent and late fees have been paid. 
  
  If you or *** ********** have any further questions, feel free to contact me again.
  
  Sincerely,
  
  Kathy M****
  Client Relations Office Manager
  Associated Realty Property Management
  456 E. Beaver Avenue, State College, PA 16801
  ******  ************ ***** ****  ************ ***** ** ** *** *** * *******************

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our son leased an apartment **** **** ****** from ARPM. Because of *****, ARPM said they were not allowing tours so all we had to rely on were photos. ARPM also said the apartment (bath, kitchen and family room) would be renovated in the fall. Upon move-in, the condition of the apartment was very poor. There appears to be a bunch of mold on the on the fan above the oven and no filter in it. There are numerous stains on the carpet and furniture. There is dirt and grime everywhere. It basically appears as though they decided not to clean because they are going to renovate. Our son cannot cook in the apartment for fear of his health. He has been living at his girlfriend's for 5 days. ARPM says there is no scedule yet for the renovations. Our son's rent should be prorated for the days that he has not been living there and until a full professional cleaning is conducted. I have attached several photos from around the apartment.

  Business response

  08/25/2022

  We are sorry you experienced a terrible move in. A maintenance technician has been to the apartment and made sure the range hood fan is clean. I also understand the cleaning items have been taken care of. You also question the renovations. The apartment has been scheduled for renovations. We expect to have work begin during the third week of September. Note, as part of the renovations, a new range hood will be installed. I believe all the issues have been addressed. We truly apologize for any miscommunication or confusion.

  Customer response

  08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  09/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ARPM failed to return my security deposit within the 30 day window required by Pennsylvania State Law along with failing to provide and itemized list of deductions from my security deposit. Additionally, they have failed to reposted to two inquiries related to the matter.

  Business response

  10/22/2021

  Dear *** ****** 

  We are in receipt of your complaint filed with the Better Business Bureau regarding the deposit refund for the apartment you rented at *** ** ******* *** ** ***** ******** ** ***** during the 2020-2021 lease term.  Please find attached a copy of your lease agreement, a copy of the As is agreement for your apartment, a copy of the deposit envelope and a copy of the invoice from the cleaning company as well as the inspection form.  
  

  ARPM is required to return the deposit within 30 days of the lease end date.  Note that the lease end date is August 6, 2021 and the deposit is post marked September 3, 2021. The mailing date is in full compliance with PA Landlord Tenant Law.  

  The only deduction from the deposit was for cleaning the apartment.  The itemized list and bill from the cleaning company is also attached.

  We would be happy to address any other concerns you have.  Feel free to contact our office with any additional questions.

   

  Sincerely, 

  Kathy M****

  Client Relations Office Manager

  ARPM

   

• Initial Complaint

  09/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Rented an apartment for my daughter (I was the financially responsible party) in State College PA for college. She has three roommates, who separately paid rent against the property directly to the landlord management company per direct monthly billings. One of the roommates received the security deposit refund check with the enclosed letter along with a four-party check -- knowingly issued to a group of students that don't live in the same state per the addresses listed on the lease. Clearly this is a blatant tactic to hold funds past the required refund period by law and in the lease. I'm requesting an immediate reissuance of 4 checks in equal amounts, one to each of the registered tenants (the same as the payment schedule has been consistently for the 12 month lease). I also request that the business stop this predatory practice by knowingly making the reimbursement process nearly impossible to complete. Note this is a FULL refund of the deposit...no mystery who is due the amounts.

  Business response

  10/22/2021

  Dear *** **************

  Thank you for your letter regarding the deposit refund for the apartment your daughter rented a* *** ** ******* *** **** ***** ******** ** ***** during the 2020-2021 lease term.  Please find attached a copy of the lease agreement as well as the second move out email sent to all vacating tenants.
  

  The deposit was refunded in accordance with the lease agreement.  The lease is joint and several and the deposit is refunded jointly.  While there is not a way to issue separate checks to each of the roommates, it is possible to re-issue the deposit as one check made payable to one roommate only.  The tenants would need to inform ARPM which roommate will take responsibility for distributing the deposit to the other roommates and return the original check to our office.  Once we have that information, we can email an addendum for all to sign. After the addendum is signed and the check is returned, ARPM will re-issue the check.  Information about this process was sent to vacating tenants at the beginning of June.  A copy of the email is attached.

  Please contact me at ************ if you would like to have the security deposit check addendum sent.  

  Feel free to contact me if you have any other questions or concerns.

   

  Sincerely, 

  Kathy M****

  Client Relations Office Manager

  ARPM

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩