ComplaintsforGray Chevrolet Cadillac

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My sons Chevy hybrid broke down and needed fixed. It was initially towed from where it broke down to **** Auto in East Stroudsburg on Tues dec 6th. They eventually told me that Thursday, that it was a belt but a special tool was needed to fix it since it was a hybrid so I reached out to Gray Chevy to inquire on the name of that tool on the same day. I was told by *** the service mgr that he would not know and would need to diagnose the vehicle to assess the issue. So I set up a tow from **** Auto to Gray Chevy through ***** **** on Friday Dec 9th. **** auto never completed any work on my vehicle. The car got to Gray Chevy , I verified it had gotten there but between Friday and Monday I was never contacted so I reached out on Monday the 12th to get an update. I was told that the hybrid mechanic was out sick and my car MAY be looked at by Tuesday according to ***. Early Tues morning, my son called me to tell me that the issue was a belt and that it would be fixed and they would be reaching out to me. *** called shortly after to let me know that again, it was the belt, the car runs, and inquired on the check engine light to which I declined him to work on that because it was not currently an issue. He gave me the price and because I was 2 hours away as my son goes to college there, I asked if I could pay over the phone and he said yes. The car was completed at 2pm and my son was dropped off by a roommate to pick the car up. I paid over the phone and verified what the $472 was for and was told it was for the diagnostic test, fees, taxes, labor and the belt. I asked for an itemized receipt and he said “I got you”. I followed up saying I would be using him again and thanked him for his help. On Thursday afternoon, my son advised that the belt that was supposedly fixed was hanging under his car not fixed. He and his dad called Gray Chevy and was told by *** that he just used the same belt but there was no belt to use because it was broken. *** admitted he touched the belt/car but basically told them too bad he won’t help. They told me, I called , got a receptionist, explained my issue and was transferred to the GM Eddie. He put me on hold for 9 minutes, came back, asked me what happened just to argue what I told him. He also refused to help and gave a totally different story than what my husband and son were told by ***. He said that the belt *** at Gray Chevy used to fix my sons car was provided by **** AUTO but **** NEVER fixed anything and I never paid for any services rendered by their auto shop. Eddie told me that it wasn’t their issue and to call **** about the belt. He then proceeded to get smart when I stated facts, told me not to raise my voice to him and was upset because I called the work they did “shotty”. He tried to bring up that I asked to “borrow” a tool to which I reiterated I asked for the name of the tool, not to borrow it, and that I was 2 hours away so that would not have even made sense. He kept saying my son and me brought the car over and again, it was towed by ***** ****. He NEVER saw me because I was 2 hours away and *** didn’t see my son until that Tuesday when he picked the vehicle up to bring it home. I was not given an itemized receipt so I don’t even know what the $472 charge was for if they claim 1. they used a belt provided by someone else or the “same” belt that was already attached to the vehicle and 2. they didn’t charge us for a diagnostic test. The belt on his car is clearly broken and does not look like it was even fixed. They stole my hard earned money and never made good on their promise to fix the car and the GM was more than disrespectful and unprofessional. We definitely had it out and I did call him an ******* to which he hung up on me after I had been patient and nothing but courteous throughout that call.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my 2013 Cadillac *** in for a recall repair on 10/21/2022 (rear toe links). during my drive home after the repair my car starting acting up and my steering wheel became unmovable. I had to tow my car back to Gray Chevrolet Cadillac repair shop the same day for the service manager to tell me it looks like I have a transmission issue. After they looked at my car on 05/23/2022 (never performed a diagnostics)I was informed that my car had a bad transmission and I needed a new steering pump. my car was working fine before I brought it to their shop for my rear toe link replacement due to the recall. I was in a rental from 05/22/2022 until 06/30/2022 which I paid for I also had to pay for the repairs. I informed the service manager, Ronald that I should not be responsible for the cost due to the fact my car was not damaged before I brought it into the shop for the recall repair. He told me that they didn't damage my vehicle, "these things happen" but was also unable to explain why my car was damage after their mechanic Jeremy looked at it. After picking my car up on 06/30/2022, my windshield wiping fluid is leaking inside my car now. I will never go back to this shop every time I do something else is wrong with my vehicle. The manager of the service department allowed his mechanics to damage my car and I had to pay for the repairs and rental costing over $8800.00 I would like all of my monies refunded

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid this company on 10/04/2021 & 10/23/2021 for presumed completed work only to find that my car still had the same problem when I brought it there. They sent a tow truck to bring it back to the service shop and I am still waiting for the repair after days and days of excuses . Now being told it has electrical problems that was not mentioned previously when I was billed for the presumed repaired problem.Now I am not sure what and if I will be billed for when this company gets around to looking at the car again. Additional billing is the expected result and I should be compensated for not diagnosing the problem earlier bt the technician in the first place.Representative told me I am insulting them by telling them to have another tech review the issue at hand.

  Customer response

  11/08/2021

  Hello *******,

   

  As per our phone discussion today I was able to pick up the car the evening before when the facility was closed. When I drove it back hone the navigation (GPS) ,radio, ********* and entire system was not functioning but the panel was light.

  I left a message to the Grey Chevy service line and had no response back  to date.

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