ComplaintsforPremier Solutions LLC

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  3/24 3:30 met in conference room and gave 3 yrs of tax papers. 4/4 2:57 she said she was email all 3 yrs to sign and authorize. 4/8 2:30 met again in conference room got 2 years if tax return copies, 2021 needed tweeking and paid $ 550.00 but her business cards says $75.00 tax return. 4/11 3:49 she said I was fine and awaiting transmission report which takes 48-72 hours and she will add me to her schedule next week to pick up 2021 taxes. 4/15 10:55 she said she was going away and mail them. 4/21 4:33 she only filed 2019 taxes not 2020 or 2021. As of this complaint. She recieved payment in full, I have not received 2021 taxes and I have no idea what years she actually did e-file my taxes.

  Business response

  05/04/2022

  Dear *****************************,

  
  

  2019, 2020 and 2021 tax returns have been efiled with proof of receipt to the IRS.

  
  

  ****************** has sent me many harassing emails and text messages of false allegations that I didn't file her tax returns.  One text message was sent at 12:10 am on 4/16/22.

  
  

  This woman is trying to dafamate my character and business reputation with false information.  I have attempted to mail her 2021 paperwork.  However, she has failed to pick it up or send a postage paid envelope to receive the copy via mail.  My organization provides electronic copies, which was explained to ******************.  She stated she didn't have access to a computer.  Therefore, I extended my services free of charge to print out the Efile Authorization Forms, 2019 and 2020 tax return copies.

  
  

  I went above and behind for ******************, since she is collecting disability.  I even gave her a $50 discount.  Everything was fine when she left my conference room on 4/8/2022.  She thanked me for the discount.  She provided me with 2 checks for payment.  One was post dated 4/19/2022.

  
  

  **************** began continually inappropriately texting me after business hours with unreasonable requests.  I tried to call her to have a professional conversation about her concerns and she refused my phone call.  She immediately told me she would report me to the  IRS, BBB and seeking representation of an attorney.

  
  

  At this time, she will be receiving a bill for the emails and text messages I answered giving her the necessary information she was requesting.

  Business response

  06/06/2022

  Dear *******,

  
  

  Complaint ********

  
  

  I am in receipt of the 2nd complaint in regards to this matter.

  
  

  1. I have not misspelled ******* ********'s name.
  2. I have attempted to reach out to ******* via email for her to make arrangements to pick up the copies of her tax returns or provide a postage paid envelope,  I have no problem providing her copies via email as well.  She responds to my emails telling me that she has a lawyer, is calling the IRS and the BBB.
  3. I never said that I had to "tweek" her taxes.  I stated that I had to plug in one more number and then the 2021 tax return would be completed.

  Her accusations are false with no significant exhibits.  Instead of resolving her concerns directly with me she used other means of communication to jeopardize my business reputation.

  
  

  Please have her contact me directly and I will be happy to provide her with what she needs.

  Customer response

  06/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  1. You have proof of my misspelling of my name.

  2. She has Never sent me a email to pick up my tax copies or paperwork or hence I would...please ask her to refordward it showing the original date 

  3. She did say tweek how would I make that word up.

  
  Regards,
  
  ******* ******** 
  

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