Customer ReviewsforMatthews Chrysler Dodge Jeep Ram

I recently purchased a vehicle through Carvana that had a few concerns I wanted checked out. I called and asked if Matthews was able to work on the concerns I had and they scheduled me an appointment for weds at 10am. On the day of the appointment, I dropped the car off as scheduled at 10am and I was immediately told by Sabrina in service that most of their technicians had called out and they might not get to it that day. They finally started looking at the car over two days later at the end of the day when they called to inform me that there was a significant amount of damage totaling at least $20,000 according to them and the "clutch is so bad it won't move up a hill", which was a blatant lie as I had just driven the car on a 300 mile road trip with no clutch slipping problems. I spoke with Carvana and they were more than happy to make any needed repairs to the vehicle, as long as they could send out an independent inspector to verify the ridiculous claims of damage by Matthews service department. After Matthews was told they needed to prove the damage to an independent inspector, I received a call from the dealership stating that the GM says they will no longer work on my vehicle and I would have to pay nearly $800 in diagnostic fees before they would release the car back to me without fixing or diagnosing anything. I was then told "if you bought the car from us it would be a different story but you didn't so..." which is a beyond disgusting way to treat a customer. My only conclusion is that Matthews was trying to commit fraud on the warranty work and since they could not prove the bogus claims of damage they kicked my car out of the shop as fast as possible in order to avoid being caught in a lie. They also spilled some sort of mystery fluid on the front bumper, damaged a wheel and left the car extremely dirty and almost out of gas on top of it. Luckily for me Carvana has much more integrity than this dealership and stepped up and made everything right.