ComplaintsforMach-Dynamics
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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an online order via Mach Dynamics website. Ordered 5 each of ***********(10LB_CAN) on 2/17/2023 on PO number **********. Lead time listed on the website is 30-35 business days. Total product $11,750.00 plus $179.85 for shipping and never received product. I received an auto response with order confirmation number ****. No response after multiple attempts to collect the product we purchased. Multiple emails and phone calls still no response.Initial Complaint
03/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 1/6/23 placed order # **** (po # ******) for a 4 oz tube of grease mfg ********** at a total cost of $59.59 which was posted on our credit card 1/07/23.On 1/20/23 placed order # **** (po # ******) for a two gal kit of ************* ******* *** *** *** # ***** COAST GUARD ORANGE at a total cost of $337.31 which was posted on our credit card 01/21/23.To date, we have not received anything. Continuously have tried to call and email them, but no one has EVER answered the phone, returned a voice message OR respond to emails. We are requesting a full refund.Thank you.Initial Complaint
01/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 6/28/2022 and second (different product) order on 11/2/2022. My credit card was charged for each of these orders, but I can't get anyone to answer my emails or the messages I have left on all of their extension lines for phone number ************** about estimated shipping date. The only time, I spoke to anyone was back in August 2022 and I was told that my order was in line and when it gets to the front of the line it will be filled, with no other projected date. I also have called the emergency chemical transportation line only to get the same "leave a message" response. Sure glad it wasn't an emergency! I either want my products or my money refunded.
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BBB Rating & Accreditation
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.