ComplaintsforFKCollection
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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello- I had a jeweler Frederick K****** of FKCollection in ******** ******* Market Tamaqua, PA ***** do work on our son's ring in April 2022. He ruined the ring and has not responded back about resolving it. Please intercede for me in this matter. I contacted BBB on 4/21/22 & 5/3/22 and was given a case number of: ******** but this complaint wasn't resolved. Attached are pictures of the ring with the green tourmaline cabochon stone bezel set by Mr. K****** and as you can see, he hammered and cracked the shank which he didn't need to do as it was in perfect condition. All that he was required to do was bezel set the stone in an empty bezel which he totally ruined with sloppy silver on the stone and around the bezel. I'm looking to have help with having this jeweler be held accountable as our son doesn't trust him to do any further work on his ring and another jeweler gave an estimate for repairing the ring. At this time ******* **** Jewelers has backed out of repairing the ring as it will be a big job and he said he is too busy now. Our son took his ring to ******'s Jeweler and had an estimate of $100.00 given to repair the ring. We can't have it repaired until we get a monetary settlement from Frederick K******. Thank you,. Thank you, ***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.