Business ProfileforCamelback Ski Corporation

The camelback resort indoor water park in Pennsylvania: 193 Resort Dr Tannersville, PA 18372 United States on the first day of check in on 6/2/23 the night supervisor named “******” ( refused to give his name) used threats against guest when complaining about a simple house call that was made and he/his employee refused to help. The room was not ready for guest and he refused to fix it saying ‘feel free to do it yourself” and apparently it’s not their job. Things got super heated when he started gaslighting the guest for complaining against it. The maintenance lady confirmed it is part of their duty and apologized for the condition and asked the guest to come personally and make a complaint in the front desk. However, the night supervisor was very aggressive and wanted to throw the guest out for coming to complain. He made racial derogatory remarks like “ you wouldn’t have the guts to speak to your husband like that” because the guest was a brown woman. He wanted to throw the guest out for complaining and called security. The security guy “****” was very helpful and said there was nothing wrong done here to be thrown out. And gave his number for guest safety. It was such a minor issue but the supervisor was on some kind of power trip and wanted to make sure the guest felt super uncomfortable. He was extremely unprofessional and making threats against guest should never be okay. It’s so shocking a business that is so well known to have this kind of employee who gives the company such bad name. I can’t wrap my head around the rudeness of the whole thing. You get better behavior in $20 motels even. I paid so much money to come and enjoy but right at check in I receive such callous behavior from the supervisor himself. I had many family members come to this resort and had great things to say for which I was excited about this trip. I have stayed at so many hotels from any kind of range and nowhere I have seen such unprofessional attitude for their own mistake.