ComplaintsforHudak Waterproofing
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In June reached out to them to fix foundation on right side of house. They came the next day cracks and black spots showed up on wall. Called him back told him about it he said that happens all the time. Told me he send them back! As roughly 3 months pass they finally come back slap cement on it. Missing cracks and black spots and now more black spots appear! Call him get no response! Just looking to have wall fix right or money back. It was 1200 dollars. We were even going to let him do another wall, but after see that we stopped! I got pictures of the work thank you ***************************Business response
10/04/2022
Our quotation was to "Reparge the right side of the foundation from the corner of the house, right side, behind the steps. Includes the closing up of one window." The project was completed according to specifications. The customer was offered an Elastomeric, waterproof, breathable, flexible coating for over the parging and declined the additional expense. In the interest of customer satisfaction, we returned to apply additional material to mask the new imperfections that arose.Customer response
10/05/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response
Regards,
***************************The wall is not repaired has cracks and black spots all over it. Was not offered any of things above,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.