Business ProfileforKeystone Propane Service Inc

On 9/10/22, I called Keystone to inquire about the current cost of propane. Three days later, I called the company to ask why there was a Keystone label on my tank. Without notice, they placed an adhesive bond label on my tank. The agent claimed that their records showed that the tank was being leased from them. When I explained that I owned the tank, they told me that the burden of proof was on me. Keystone purchased *****************, I was doing business with ** since 3/14/12. ** invoices clearly stated that the tank was ** customer-owned. Keystone's first day of service was on 8/20/14, never did they question the ownership of the tank until I called to question the gas price on 9/10/22. On 9/16/22, I was outraged that a company would try to bully a customer out of their property however I do keep my bills in order and sent them the necessary information to prove I was the owner. On 9/19/22, I received an email from keystone agent, ********** stating that the operation manager ***** determined that the tank was believed to be owned by me. That a work order would be created to remove the label the next time they were in the area. On 9/20/22, since there was no mention of the exact date for the work order; I called the company. The agent, ************ told me that the removal of the label had been submitted but would not be scheduled until 12/2022. I asked to speak to a supervisor because I shouldnt have to wait three months, they vandalized my tank. The agent responded by hanging up on me. Not wanting to be disrespected any further, I sent ********** an email. I explained the above-mentioned and wrote that in business it takes 30 days to resolve an issue. His company was falling short of this protocol. No response to the email.On 10/24/22, ******** from Keystone called. She informed me that on 10/20/22(one month since last email), They sent someone to remove it, but due to the temperature, they were unable to remove it. Therefore, they scheduled a work order for May/2023.