Business ProfileforWOC Energy

In 2017 I needed a new furnace and approached WOC to see what they could offer. After some discussion I decided to purchase their top of the line Thermo Pride furnace and what sold me on the transaction was the added WOC guarantee that it would be serviced by WOC if the furnace should fail and that the integral parts would be warranted for 10 years. At the time of purchase I asked specifically if I needed to be a fuel customer of WOC to receive the guarantee. I was told no, that the guarantee went with the purchase of the furnace. Well the furnace failed to start last Sunday and I was refused service because I am not a fuel customer. The weekend emergency dispatch operator suggested I call during the week when the regular office staff would be working. I called this morning and was told that WOC changed insurance companies between when I purchased the furnace and the current date and this new insurance company refuses to allow WOC to service furnaces to which WOC does not supply the fuel oil. This is not the agreement I entered into with WOC. The gentleman I spoke to on the phone was polite and apologetic and said that he understood why I would be upset but that his hands were tied, unless of course I would choose to now become a fuel customer of WOC. I politely but firmly informed him that I would not give WOC another dime of my money...ever. WOC is not a trustworthy company. They do not keep their agreements. Assuming that everything the company representative said is true it still does not change the previous agreement entered into with me by the company. It would cost far more to obtain a lawyer and pursue a claim than it would be worth and I am well aware that my refusal to do business with WOC will not effect them in any way. But like individuals, how a company keeps to its agreements speaks volumes about them. WOC is not a square dealing company. And I will be informing every person I possibly can that they refused to keep our agreement.