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ComplaintsforMylen Stairs, Inc.
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The stairs arrived with a damaged part. I have reached out to them multiple times via phone and email with no response. each time I am able to talk with someone, they either disconnect the phone or send me to a voicemail with no follow up.Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
June 8, 2021 we ordered set of spiral stairs from Mylen Stairs, we were advised there would be a approximately 8 wk wait. Ok with that. Received our order on on 08-04-21. We counted all parts upon delivery as instructed. When assembly began we discovered we had been sent incorrect main and center balusters and both platform rails were the incorrect height. We started making calls to Mylen on 8-6-21. I have called customer service many-many times, sent many emails to customer service, sent pictures of all the part number attached to parts. Finally one rep called 8-31-21 to advise me that the balusters are interchangeable, however he would send new platform rails. We still cannot get proper height on the steps and we still have not received the proper height rails. We ordered 36" and they sent 42" rails. Our order was paid for when ordered. Please advise if you can help. The incorrect parts have a different order number on them than our order number.Customer response
10/25/2021
Better Business Bureau:
At this time, my complaint, ID ******** regarding Mylen Stairs, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
****** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.