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ComplaintsforIntegrity Air Conditioning & Heating, Inc.
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company was set up to be a contractor on my central AC in September 2020 through my home warranty service, ******** **** ******. The contractor, Integrity, sent out a technician to diagnose the issue but we were told he had to order a part to fix it. After three months of trying to get a status report about the part the contact at Integrity has gone completely silent and refuses to answer my calls or texts. After several complaints were made to ******** **** ******, there still has been no resolution and the central ventilation system for my house has not been repaired.Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They installed the wrong size furnace in my house. Ive tried to reach them numerous times to fix the issue. They installed the furnace on 11/18/21 and my house is still cold. They replaced a 5 ton furnace with a 3 ton furnace. They ordered the wrong size from ***. In addition, its leaking water on the side. They never connected a pipe for the air conditioner drain. Attached is my original furnace info from the builder. I've bee Trying to reach them for months at ************ and ************. Both numbers ring and go to voicemail that says mailbox is full. This is a major concern because the wrong size furnace can cause health problems.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.